Prime Video & Amazon Studios

I work with the International team of Prime Video based out of London, to translate and launch content for our media and app UI in 36 different languages.

Localization Program Manager, Prime Video

Amazon

Ring, an Amazon Company 

Auditing existing and creating new internal content for Ring CS, including managing tickets and programs to aid device and feature launch initiatives. Interfacing with key stakeholders across Ring, CS, and Amazon.

Program Manager, Internal Content

Ring, an Amazon Company 

Sales enablement and training for the sales arm of Ring Customer Service, Ring Security Experts.

A subsidiary of Amazon, rolling out updates and new programs for device launches and improving the experience for our neighbors

Learning and Development, Program Manager

Working with providers, benchmarking competitors, and researching/developing new services for the Amazon Home Services platform

Services Launch Program Manager, Heavy Bulky Services - Amazon Home Services

Building and executing a national training program for our Smart Home Field Technicians
Acted as a connector for Amazon-wide stakeholders for devices and launches
Traveled nationally to onboard and train technicians as new Amazonians
Worked with the ASHS corporate team to develop new smart home packages for partners

Content Developer, Learning and Development Manager, and Program Manager

PCH Lime Lab

IT User and Desktop Support with a Smile!
Windows server management for Open Directory and Active Directory
Providing General User Support
Hardware and Software Maintenance for all Windows and Mac Machines On Premise as well as Remote Assistance.

Apple Certified Machine Technician - Certified as of October 2015

Specialties: Imaging with Clonezilla, DeployStudio, Keeping the building and company under ISO 27001 Compliance, Building both mac and windows computers from scratch to match standards, Maintaining IT standards for user safety and best performance, Solving Problems for International Business Partners from Our Corporate Arms in China and Ireland.

IT User and Desktop Support, ACMT Certified

Apple

Managed traffic at the Genius Bar
Inspired customers to enjoy and get the most out of their products and software through personal training sessions
Guided customers through discovery of Apple products/software to empower them to become more confident and efficient users
Worked with teachers at local schools to offer Apple Field Trips where students learn how to apply Apple technology to projects for school
Helped customers bridge the gap between themselves and their products to better understand how to use them
Educated customers on taking proper care of their devices when they have technical issues
Processed and facilitated data migrations from customers' old computers to newly purchased Macs
Supported the Business team with new business introductions and leads

Family Room Specialist

The Vita Companies

Responsible for redesigning internal and client-facing marketing materials
Planned company events, internal and external
Performed thorough social media analysis
Creating dynamic content for both print and web
Attended and hosted booths trade shows and local business events
Designed and implemented a comprehensive campaign surrounding the Affordable Care Act, which included press releases, social media activity, collateral creation, and the redesign of the company landing page and website

Events And Communications Manager

BOCA Communications

Pitched stories, news, and bylines to tech, business, and niche reporters
Maintained and established relationships with the media
Comprehensive PR Strategist and Quarterly Planning
Provided writing and content development
Managed various types media coverage for multiple clients (i.e. TV, Print, online, etc.). 
Engaged with clients on a daily basis
Monitored on-going record of each client's media exposure and provided metrics to clients including conversion data and in-depth competitor analysis
Researched and planned speaking and awards programs

Formerly working as an Account Executive for BOCA Communications, a high-tech boutique public relations firm located in the heart of San Francisco. Our company specializes in providing specialized media management for tech companies throughout the bay area and silicon valley.

Specialties: Branding and identity, Communications Management, Content Creation and Development, Advertising, Media, Social Media, PR, Marketing, CVent, Customer Service, Inventory Management, Meeting Facilitation, Company Messaging, PR Plans, Competitive Analysis, Research, Coverage Reports, Clip Tracking

Have worked with the following companies: ArcSoft Portrait+, Article One Partners, Quorum, Zend Technologies, Adfonic, Azul Systems, Egnyte, oDesk, and NF Smith & Associates.

Account Executive

FedEx Office

As a Center Shipping Coordinator, I was responsible for shipping, copying, and account orchestration duties. I helped create, design, and deliver production jobs for customer and enterprise orders that ranged from business cards and invitations to large scale posters and banners.

Center Shipping Coordinator

Borders, Inc

Build window displays and interactive store features
Recommended and sold movies, books, and music
Gained Vast literary knowledge
Provided top customer service daily, assisted both international tourists and natives
Worked until the very last day of the store when Borders went bankrupt

Merchandising Assistant/Bookseller

Future US Media

I completed a six month internship at Pregnancy and Mom Magazines, which helped me to gain experience with how the publishing field works, and manage content creation for small blurbs, ads, and social media.

Editorial Intern

Alameda Parks and Recreation Dept

I was a recreational leader for several summers, working at several park and school locations throughout Alameda. I enjoyed working with children ages 5 to 11, interacting with parents to ensure a safe and fun park environment, and developing engaging, educational programs.

Recreational Leader

Program Manager, problem solver, analytical technical writer - all in one. I love traveling, food, and figuring out solutions for customers.

In 2015, I completed an 8-week intensive course with Product School to receive my certificate in Product Management. With my BA degree in Technical and Professional Writing, I use communication in combination with my passion for tech to solve problems every day.

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