HS-Soft

At HS-Soft, a leading POS and ERP software provider for bakeries and retail businesses, I lead strategic program initiatives that align product development with business objectives and client needs. My work involves overseeing large-scale SaaS delivery, optimizing processes, and ensuring seamless coordination across multiple teams to drive operational efficiency and customer satisfaction.

I collaborate with engineering, product, design, QA, and customer success teams to improve delivery velocity, streamline workflows, and scale platform capabilities. I lead cross-functional collaboration across development, business, and executive stakeholders to ensure that programs are delivered on time, within scope, and with measurable business impact. I am highly focused on creating customer value by ensuring solutions are intuitive, reliable, and aligned with industry needs to boost adoption and retention. Additionally, I implement Agile practices, enhance automation, and remove operational bottlenecks to improve delivery performance.

I conduct data-driven performance analysis, gather customer feedback, and translate insights into strategic program roadmaps. My role requires balancing technical execution, business priorities, and user experience to ensure continuous improvement, innovation, and growth in a fast-evolving B2B SaaS environment.

Director of Program Management

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Director of Program Management with 10+ years leading enterprise IT programs and cross-functional teams. Experienced in driving strategic growth through SaaS, web, mobile, and cloud initiatives. Skilled in program portfolio management, agile transformation, and aligning technology solutions with business objectives. Proven track record of delivering scalable, high-impact solutions across global organizations.

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