Liz Tsai

HiOperator

HiOperator is the world’s most scalable Support as a Service offering. Our proprietary tech fully integrated around your customer facing platforms and enables our 100% US-Based team of agents to work with laser precision and faster than a traditional CS agent.

Train us once and we develop everything for you: We build customized integrations for simple and complex workflows quickly and we enable your team to focus on high value customer centric activities, so you can focus on scale.

We stand by what we do: Our pay-per-ticket resolution model allows companies to adjust cost dynamically according to the ticket volume, and our contracts are month-to-month because of our confidence in being able to exceed your expectations quickly.

Member

Benevolent Technologies for Health

Co-Founder & Board Member

Smarking Inc.

Growth & Customer Success

Trafigura

Refined Metals

Impala Terminals

Business Analyst - Impala Terminals

•	Handled traffic operations for European Lead, Zinc, Tin and Nickel physical books. 
•	Worked with internal and external parties to ensure the execution of the full life cycle of a physical deal including global logistics, hedging, profit and loss issuance, pricing orders, credit exposures and risk mitigation.

Traffic Operator Nonferrous Metals

MIT Media Lab - Mediated Matter

•	Developed 4D printing for multiple material and continuous gradient applications.
•	Led research demos and brainstorm sessions with senior industry executives. 
•	Mentored 3 undergrads and co-authored 5 peer-reviewed publications

Graduate Research Assistant

MIT Bhatia Lab

Undergraduate Research Assistant

Office of Senator John Cornyn

US Senate Intern

I am the founder and CEO of HiOperator, a disruptive AI-augmented customer service solution that is transforming the way customers are cared for by businesses. 

HiOperator is a customer service-as-a-service solution that allows businesses to handle client customer service tickets faster and more accurately through the power of human and Artificial Intelligence technology. By pairing AI technology with its highly empathic, US-based customer service agents, HiOperator can resolve customer service tickets faster, more accurately, and more securely. Its services are cost-competitive, as it charges per ticket and has low monthly minimums. This also allows it to quickly scale to meet client needs during retail's busiest seasons.

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