Achieve

Delivering product solutions and Enterprise Applications innovation to accelerate business adaptability, improve employee experience, save technology costs, and empower teams to help everyday people move forward on the path to a better financial future.

Senior Product Manager

Employee Experience (TA & HR Tech) in the Enterprise Applications product group.

• Own Employee Experience product roadmap, optimizing for implementation speed, scalability, and functionality, while aligning cross-functional stakeholders to a unified vision.

• Transformed candidate journey from career site to onboard in 8 months, reducing manual tasks & time-to-onboard from 3 to 1 day via SmartRecruiters SaaS (ATS, CRM, CMS, career site, chatbot) implementation via 6 Boomi iPaaS system integrations with down/upstream applications. 

• Leveraged human-centered design methods to foster cross-functional collaboration with Shared Services & IT teams, with 100% of required & 79% optional invitee participation. 

• Lead agile adoption within EA Support Engineering team, facilitating ceremonies, grooming, UAT, and retrospectives, resulting in faster MVP delivery, project completion, and improved change management.

Product Manager

Banner Health

Owned product development for Banner Health's Digital Front Door technology stack to support our mission: making health care easier, so life can be better.

• Drove record-high web traffic & boosted user engagement by leading 3 on- /off-shore scrum teams (15 SWE, 3 QA, 2 BA) for 23 websites & 6 platforms.

• Optimized SDLC, decreasing dev cycle time by 24% (17- to 13-day sprints) and reduced defect leakage.

• Architected template to rapidly deploy brand sites, reducing dev time by 75%.

• Maximized click-thru rate by integrating 5 applications' results into 1 unified search.

• Owned full-stack development of content management system (CMS) to improve efficiency/experience for 15 authors; increased design capability of 50+ users with integrated digital asset management (DAM).

IT Product Owner

Delivered digital initiatives for 17+ public sites at one of the top health systems in the country. On the Digital Business Technology team in the IT Consumer Experience Center.

• Improved crown jewel site reliability & exceeded Marketing goal by 53% with 50M unique page views during CMS migration from on prem to Azure PaaS.

• Managed large cross-functional projects ($1M+) on aggressive timelines.

Information Technology Business Consultant

UPMC

On TA Operations & Analytics team for PA's largest non-government employer, investigated issues, created solutions, and developed analytical insights to keep recruitment teams optimized in support of life changing medicine.

• Transformed product UX for 95k employee org averaging 2k+ open roles by solving complex recruiting lifecycle problems impacting candidates, recruiters, managers & employees.

• Designed Lean Six Sigma initiative to reduce new hire 90 day turnover from 5.6% to 3.2% (96.7% CI).

Intermediate Business Solutions Analyst

Improved recruitment outcomes while enhancing user experience by launching new career sites, creating lean recruitment processes, ensuring each employee and candidate receives a best-in-class experience.

• Implemented apply workflow A/B pilot test to increase conversions by optimizing UX via improved mobile responsiveness & reduced friction.

• Led 2 analysts & streamlined support processes for 4 service accounts to increase satisfaction scores.

• Queried data to build complex analyses & visualizations for tech, non-tech & executive audiences.

Associate Business Solutions Analyst

On HR Innovation Team, designed and managed recruitment-related projects to attract top talent interested in transforming health care through technology in a competitive Health Care IT market.

• Launched UPMC Enterprises career site & mobile apply to reduce abandonment (16.7% to 9.7%) & candidates lost (11.9% to 4.2%) in competitive market.

• Operationalized referral program, leading process design, coordination & creative to maximize ROI with 46% of eligible nursing referrals hired.

• Copywriting & brand management for Creative Services team to engage candidates & employees.

Project Analyst

Community Care Behavioral Health Organization

Supported quality improvement opportunities for Community Care, a behavioral health managed care organization supporting the Medicaid population, including adults/children with serious mental illness.

• Digitized data collection interface & redesigned intervention process for provider performance issues impacting Medicaid population, with 63% of 78 trends resolving within 4 months. 

• Developed an intervention process to measure the success of Quality Improvement Plans, resulting in more timely interventions and rate improvement. 

• Copywriting for member newsletter articles around physical/behavioral health initiatives (obesity, smoking cessation, IPV) in SMI population.

• Developed procedures and workflows to support process improvement and created intuitive job aids.
 
• Conducted data analysis, accuracy testing, targeted audits.

Quality Management Specialist

• 2009 UPMC Insurance Services Division Superstar Award recipient in recognition of exemplary employee conduct in all areas of job performance and personal leadership.

• Conducted trainings for administrative staff on minute-taking and Microsoft Suite; trained new Quality staff on report creation and processes. 

• Administrative support, event coordination, HIPAA compliance checks, database management.

Administrative Assistant

I'm a creative product leader with 8+ years in web, health, and people technology. Delivering digital transformation and award-winning user experiences through research, innovation, analytics, and human-centered design. 

 
🧠 Advocate for neurodiversity in the workplace.


Some of my favorite things: 

  🕳️   Problem Solving
  ❤️   Customer Empathy
  🤿   Root Cause Analysis
  💭   Design Thinking
  💡   Ideation
  🎢   User Journeys
  🧪   Hypothesis Testing
  🪜   Solution Architecture
  🎨   Design Partnership
  🛠️   Engineering Collaboration
  🤩   Process Improvement
  💬   Communication
  🤝   Relationship Building
  📓   Requirements Documentation


Also a fiction writer and storyteller.


©️ lizworks.me

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