Truehold

Senior Manager, Sales Enablement

Senior Manager, Outside Sales

Senior Manager, Sales Effectiveness

Senior Sales Trainer | Head of Sales Training

Zillow Group

Sales Trainer, Zillow Offers | East Coast

RE/MAX Northwest

Program Manager

Redfin

Led local training and onboarding for Seattle Markets. 
- Actively managed all real estate operations and sales training for the Seattle markets of 135+ active agents and managers.
- Led the initial two-week training and onboarding of newly hired market brokers and provided 6-month follow-up to ensure a quick ramp up time.
- Collaborated in cross-functional project teams on company-wide initiatives focused on enhancing employee performance including the following: the national rollout of a 4:2 sales training program and the conversion of a centralized onboarding training program to one that is location-specific. 
- Designed and co-created the content, plan, and staging of over 20 different training modules and assisted in the launch of a training program targeted at non-sales positions within the business operations department.  
- Worked with the Independent Contractor Strategic Team to help reimagine how we could interact and work more productively with our Associate Agents.  
- Liaised with local Market Managers to facilitate change management and provide training on field process changes and technology releases.

Training Specialist | Seattle East and West

Assisted clients in finding (and winning) their dream home.
- Represented clients with a high level of professionalism and provided guidance based on local/regional knowledge and expertise. 
- Top 25% of market in closings in final quarter.
-  Top tier in company for yield - 56% of my clients closed with Redfin.
- Lifetime Net Promoter Score of 93 with my clients.

Real Estate Broker

Re/Max On the Lake

Worked as the buy side broker and assisted with all buy side clients of the Bender Team.
- Outlined KPIs and organized all business metrics for the team.
- Online management of lead generation and virtual assistants.

Electric Mirror, LLC

I led an internal team of customer facing agents and technicians in support of ongoing sales and production operations
- Led a team of customer service agents – responsible for over $2M in warranty claims and service cost per year.
- Co-led a company-wide quality assurance program – delivering areas of opportunity to the VP of production and COO.
- Led a successful implementation of internal and external customer service software.
- Established a post-sale installation consultation program, which created an additional stream of income for the customer service department.
- Managed deployment of field technicians on large scale warranty claims.

Customer Service & Sales Supervisor

I led the hospitality customer service department with a focus on extended service projects and replacement programs for VIP clients.
- Led the development of customer service procedures for customer service agents and sales team.
- Handled all VIP hospitality customer escalations and resolutions – was personally responsible for clients such as Four Seasons Ltd., Westin and Starwood Resorts.

Customer Service & Sales Lead

Boys & Girls Clubs of King County

I led all education programs and education staff for Kirkland branch, and assisted in implementation of county education initiatives.
- Led all education programs within the Kirkland Boys & Girls Club location – Over 3,000 yearly members. 
- Chosen as one of 13 members of the County’s 350+ member staff to undergo BGCA’s Advanced Leadership Program. 
- Led and managed teams of staff a volunteers for all education programs and Club extracurricular programs.
- Implemented the Weikart Center’s Youth Program Quality Assurance program for King County Boys & Girls Clubs.

Director of Education

I led the Kirkland Boys & Girls Club preteen summer camp, and the preteen programs throughout the school year. 
- Worked directly with preteen students running programs  Responsible for 50+ members. 
- Planned and executed summer activities for all 40+ preteen summer camp members.

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