Amazon Web Services (AWS)

Technical Account Manager

Sword Group

- Service Delivery Manager for small and medium size companies (Cloud or on premises Infrastructure)
- Business Analyst (For Service Now feature implementation)
- Service Now Project on Rome and San Diego:
                         - Management of enhancement/defects in Agile release
                         - CMDB implementation, 
                         - Plugins integration (Intune,Meraki, Sccm, Jamf))

Business Analyst / Service Now Specialist / Service Delivery Manager

- Maintaining positive relationships with customers
- Identifying customer needs and overseeing service delivery within the business context
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
- Managing finances and budgets
- Determining ways to reduce costs without sacrificing customer satisfaction
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Remaining organized and meeting deadlines
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise

Service Delivery Manager

dentsu international

Built Support and Operations division from nothing to manage customers support for all the
business services of Dentsu Tracking including the world’s largest tracking system operated for
European union

- Hiring, Training and Management of support engineers based in different countries
- Design and integration of Dentsu Tracking Support Portal based on Service Now 
- Implement Self Services on Support portal to improve Customer’s experience
- Setup all Support and operations process based on ITIL 4 best practices to fulfill customers SLA & OLA
- As customer advocate, analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Provide developers with customers’ feedback to help identify potential new features or products
- Manage Support and Operations budget, included Cloud Cost Optimisation
- Support Level 3 in functional and technical solutions

Operations Support Manager

Alef Consulting

Main responsibilities :

- ERP Axenta XPLAN integration, technical and functional (Analysis, Costing, Execution)

- Development of new functionalities, business report, tests 

- Technical and functional support, users training, documentation

- Application management, change management in coordination with the editor AXENTA

blue-infinity

Integration of AIT Central's suite.

AIT Central's suite of cost-effective solutions cover the entire life-cycle of the product, from factories, warehouses and third party logistics providers to the first retailer. AIT Central covers digital serialization, track & trace and authentication

Integration Senior Consultant - Track & Trace

Alef Consulting Sa

Main responsibilities :

- ERP Axenta XPLAN integration, technical and functional (Analysis, Costing, Execution)

- Development of new functionalities, business report, tests 

- Technical and functional support, users training, documentation

- Application management, change management in coordination with the publisher AXENTA

Main achievements:

- ERP Xplan integration in 2 provident funds (+ 1000 policyholders) 

- Pension funds BI creation in partnership with Lintao, KPI identification (Qlikview)

- Definition of business process for system of internal control implementation (Optimiso)

Integration Specialist - Business Analyst

Antaes Consulting

Main responsibilities :

- ERP integration, running application maintenance, change management, tests, documentation 
Axenta Xplan (LPP), Globaz Webavs (AVS), Xpert HRM (Wages), Sage 30 (Accounting)

- Middleware administration (Oracle Weblogic, IBM Websphere, Jboss, Tomcat)

- Database administration (Oracle Database, IBM DB2,  Microsoft SQLServer)

- Support level 2 & 3, publisher relationship management (bugs, new features)


Main achievements :

- Coordination between business and IT teams on several projects

- Definition of business process for system of internal control implementation (Optimiso)

- Disaster recovery plan for business applications

Software Integration Engineer / Database Administrator (Consulting at FER Geneva)

Sonepar

Main responsibilities :

- ERP Movex M3 and customers / suppliers interface maintenance (Production & Test env.) 

- Leader in technico-functional change management

- Definition of business process and applicative processing related to

- Coordination between Project and IT team for new features implementation

Main achievements :

- Successful integration of Movex M3 in 30 agency in France

- Creation of common technical specification for business process execution

- Technico-functional non-regression testing implementation

System Engineer / Business Analyst

Psion

Main responsibilities :

- Technical support for sales team on industrial electronic devices trade
 
- Design and integration of technical solutions, interface with business application (SAP)

- Auditing customers infrastructure, advice, and reporting

- Technical support, users training, tests and product development, documentation
	
Main achievements :

- Implementation of VPN solution which allow remote support on customers devices.
Decrease technician travel expenses and allow faster incident resolution (self-initiative)

Pre-Sales Engineer

Intrinsec

Network Security Engineer

Customer Obsession

Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.

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