Upbeat Centre

Operations Manager

W Hospitality Group

- Market and financial analysis and preparation of feasibility studies for new hotel, residential, commercial and mixed-use developments in sub-Saharan Africa
- Hotel Operator Selection
- Market Research
- Asset Management
- Advisory Services

Consultant

Radisson Blu

- Pre-Opening Team Member 
- Managing departmental recruitment and selection, development of job descriptions, person specifications and work schedules
- Developing and implementing training plans
- Providing necessary reports
- Ensuring and monitoring guest satisfaction
- Customer Relationship Management Champion
- Overseeing guest loyalty and frequent flyer programs
- Monitoring and supervising cash and card transaction
- Hotel trainer

Front Office Manager

Pre- Opening team
Conducted interviews with representatives and managers of client company and obtained their views on how to assist their company with marketing their products.
- Maintained hard copy and electronic file system.
- Dealt with telephone and email inquiries.
- Collated and analyzed information.
- Cross-checked the operating equipment list for adequate amenities and quantities.
- Handled internal and external correspondence.
- Interviewed prospective staff
- Conducted staff Induction

Personal Assistant to the General Manager

Bingham Riverhouse

- Updated event calendar and monthly forecast.
- Assisted and gave full administrative support to the events manager.
- General office administration and document control.
- Reviewed and documented guest specifications for all events.

Events Sales Administrator

Gave administrative support to the General Manager, while liaising with all parties involved with the project (pioneer staff).
- Maintained hard copy and electronic file system.
- Dealt with telephone and email inquiries.
- Collated and analyzed information.
- Cross-checked the operating equipment list for adequate amenities and quantities.
- Handled internal and external correspondence.

Eko Hotels & Suites

Guest Relations Officer

Hospitality Professional with 19 years industry experience including operations management, consulting, research, feasibility studies, hotel operator selection, asset management, advisory services, hotel pre-opening and front office operations. 
Skilled in operations management, execution, employee training and welfare, supervising and providing administrative support and managing employee relationships with clients.
Healthy Living Coach helping individuals to find balance while living the healthier life.

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