Allstate Identity Protection

Sales Operations | Sales Enablement | Competitive Intelligence

Sr. Manager, Sales Operations

Manager, Sales Operations | Sales Enablement

Responsible for building the enablement department, this role provides the tools, assets, resources, and training to the sales team to improve sales efficiency and success. for voluntary benefits and industry competitive intelligence for B2B, B2C, B2B2C channels. Streamlined end-to-end sales proposal management (RFP) strategy, project management, content development, and client-focused delivery. Maintain all things content & knowledge systems into self-serve enablement resources.

Sales Enablement Manager

Pavilion

Revenue Operations – or RevOps - has become increasingly popular in recent years. While this can be attributed to many factors, one reason is that organizations are using more tools and systems, and leveraging more channels to drive revenue. Organizations need a RevOps team to align and optimize every stage of the customer lifecycle, including marketing, sales, and customer success.

Member

InfoArmor

Responsible for driving results of the Customer Care team in Net Promoter Scores (Quality/Satisfaction) and exceeding service level performance guarantees. Hired, trained, and coached customer care teams to scale 2x department size while maintaining metrics.

Customer Care Manager

GreatCall

Responsible for driving results of Customer Experience and Customer Retention teams. Develop long and short term strategies to enhance performance in Quality Management, Voice of the Customer, Voice of the Employee, CHURN reporting, and Training needs.

Customer Experience  & Customer Retention Supervisor

LifeLock

Responsible for driving results of Customer Service and Member Retention teams. Develop long and short term strategies to enhance performance in quality management, incentive plans, call center reporting, and training needs. Ensure and promote a team-based environment which delivers best-in-class Customer Experiences. Cultivate and demonstrate LifeLocks core values to create a dynamic and challenging environment.

Membership Development Manager

DHL Express

Responsible for every aspect of Field and Customer Service Pick-Up/Delivery Operations for Eastern Arizona. Worked with Account Executives to understand and uncover business needs and educate clients on the value of customized shipping solutions. Formed long-term client relationships building client loyalty through superior customer service. Certified in Hazardous Materials Handling for Ground and Airline transport.

Field Services Supervisor

Responsible for all aspects of Next Day Air Airline Operations including Loading and Unloading of Aircraft, Hub Operations, Industrial Engineering, Ownership of Safety Programs and Employee Training. Developed pipeline of internal management candidates. Safety programs set regional record of 7 months without an injury (2001-2002) and received recognition from Executive Leadership. Certified in Hazardous Materials Handling for Ground and Airline transport.

Air Operations Supervisor

Manager, Sales Operations | Sales Enablement at Allstate Identity Protection

Servant Leader | Building High-Performing, Revenue-Generating Teams

Specialties: Sales Enablement, Sales Operations, Competitive Intelligence, Proposal Management (RFP), Business Development, Leadership and organizational Development, and Employee Engagement. 

Top 5 Clifton Strengths: Strategic, Futuristic, Relator, Learner, Maximizer.

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