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Hello there! My name is Lovella, and I wanted to take a moment to introduce myself. I am a highly skilled Data Analyst who thrives on using data to drive business and customer success. With my extensive experience in project management, I have successfully implemented data-driven solutions across various industries. Currently, I am based in Huntley, Illinois, where I specialize in refining and identifying key performance indicators (KPIs), objectives and key results (OKRs), and other analytical metrics. By doing so, I enable senior leadership to make critical decisions based on data-driven insights. In terms of software applications, I am well-versed in a range of tools including Salesforce, Jira, Five9 contact center platform, and Microsoft applications such as PowerBi, Excel, Word, PowerPoint, Visio, and Teams. Additionally, I am proficient in data query tools like SAS Enterprise Guide, SQL Assistant, and SQL Server Management Studio. My colleagues often describe me as a flexible and results-oriented team player. I have a proven track record of influencing key business partners in the realm of emerging technology and leveraging analytics to provide actionable insights in fast-paced environments. I am excited to connect with you here on LinkedIn. Let's stay in touch!
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