Lovella Simbol Herrero's Linkedin Analytics

Hi, my name is Lovella! I am an accomplished, data-driven Customer Success Data Analyst with competitive experience in steering all facets of project management and successfully implementing business and customer success solutions through data analysis for diverse industries. I am based in the Huntley, Illinois area where I identify and refine established KPIs, OKRs, and analytical data metrics to facilitate data-driven critical decision-making of Customer Success leadership. I am well-versed in several software applications including Salesforce, Jira, Five9 contact center platform, Microsoft applications (PowerBi, Excel, Word, Powerpoint, Visio, Teams) and data query tools like SAS Enterprise Guide, SQL Assistant, and SQL Server Management Studio. Colleagues would describe me as a flexible, results-oriented team player with a proven track record of influencing key business partners of emerging technology and leveraging analytics for streamlined actionable insights within a fast-paced environment. I look forward to connecting with you here on Linkedin.