Togather

• Led a team of Mid- to Senior Full Stack Engineers, enhancing team performance and autonomy through a people-first approach.

• Improved website's performance improving SEO ranking and re-architected public events user-facing products, driving significant business growth and investment.

• Increased conversion rates and optimised sales, earning the Above and Beyond Award (April 2024).

• Oversaw technology strategy, team management, quality assurance, and stakeholder relationships.

Engineering Team Lead

Code First Girls

• Educated and inspired over 100 women annually in Python, JavaScript, Web Development, and Product Management.

• Achieved distinction in Lead Instructor qualification, demonstrating excellence in teaching and mentoring.

Lead Instructor

Brezaa

• Led technical strategy, driving innovation and growth for the Brezaa Dating App.

• Managed technology strategy, directed team operations, ensured quality standards and maintained stakeholder relationships.

Chief Technology Officer

FOOTASYLUM

• Led the ePOS team, maintaining robust POS systems across 60 stores, ensuring no outages during peak times, thus preventing substantial financial losses.

• Initiated and ran bootcamps, book clubs, and learning activities to foster a culture of continuous learning and development.

• Focused on mentoring team members and promoting psychological safety, ensuring a supportive and productive work environment.

Principal Software Engineer

• Developed business-critical POS software and services, maintaining high coding standards and mentoring junior engineers.

• Actively contributed to the engineering community of practice, advocating for new technologies and fostering skill development through various learning activities.

Senior Software Engineer

Redbrain

• Designed and developed high-performance services using Golang and Kubernetes, contributing to efficient project management and high-quality software delivery.

Senior Golang Software Engineer

CodeArcs

• Built large-scale web applications, integrating complex systems to enhance operational efficiency and user engagement.

• Developed OnePlus Systems platform for managing sensor data from waste edge compactors across supply chains in the US.

• Contributed to the OpenBD Redis Cache Implementation in Java, using Lettuce, Project Reactor, and Amazon ElastiCache.

• Developed the Tickd web application for ticket tracking and project management, integrating backend to frontend with popular version control systems.

• Created the Trilogy Mentors online portal to connect tutors with students and parents, utilising Laravel, PHP, CSS, HTML, and Typescript.

Java Developer

Twig Education (now Imagine Learning Studios UK)

• Translated and localized educational materials and scripts from English to Portuguese.

•  Reviewed and edited translations to ensure clarity and accuracy.

•  Managed multiple translation projects concurrently, demonstrating strong organisational and multitasking skills.

• Contributed to the creation of engaging and accessible educational content for diverse audiences.

Educational Content Specialist

University of Glasgow Careers, Employability & Opportunity

• Assisted students during labs and marked coursework for various computing science courses, including Information Management 2, Object Oriented Software Engineering 2, Algorithms and Data Structures 2, Information Technology M, and Professional Development M.

•  Developed and delivered a Wolfram Mathematica course for PhD students, enhancing their computational skills and knowledge in advanced mathematical computing.

Tutor, Computing Science

Staples

• Provided technical support and customer service, resolving a wide range of technical issues for customers.

• Managed customer inquiries and complaints, ensuring high levels of customer satisfaction.

• Supervised a team of support staff, coordinating schedules and training new employees.

• Achievement: Managed over 300 repairs per month, consistently maintaining an up-to-date backlog and ensuring timely resolutions. 

• Achievement: Received multiple honourable mentions from customers, some of whom expressed their appreciation with gifts, highlighting my dedication to exceptional customer service.

Customer Technical Support Manager

ANA - Aeroportos de Portugal, SA

• Provided first-line technical support to staff, resolving technical issues and service requests efficiently.

• Managed and dispatched service requests to available technicians, ensuring timely resolution.

• Performed remote assistance for password resets, backup rescues, and software installations.

• Implemented process improvements that increased efficiency and reduced response times for technical issues.

First Line Technical Manager

Innovative Engineering Manager with over 20 years of industry experience in leadership and technical roles. Skilled in fostering collaborative environments, driving product strategy, and implementing Lean Agile and DevOps principles. Proven track record in enhancing team performance, leading complex projects, and delivering scalable solutions. Awarded Best Paper at ECIR 2013.

• 20+ years of experience in engineering management and technical roles.
• Expertise in Java, Python, AWS, Docker, Kubernetes, and more.
• Proven ability to lead and mentor teams, ensuring high-quality deliverables.
• Skilled in driving product strategy and implementing Lean Agile and DevOps principles.
• Recognised for outstanding research with the Best Paper Award at ECIR 2013.
• Strong communication and problem-solving skills, with a focus on customer satisfaction and operational efficiency.
• Dedicated to fostering continuous learning and development within teams.

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