Landlord Strategy

Are you interested in transforming your primary residence into a rental property or exploring the concept of house hacking? If yes, you will be a first-time landlord which comes with concerns about managing tenants, maintenance, legal responsibilities, and much more.

At Landlord Strategy, we specialize in empowering first-time landlords like you in overcoming the challenges associated with these areas and more. Our comprehensive approach offers proven systems and invaluable knowledge to guide you through every step of the process.

We teach all aspects of successful self-management from pre-listing preparation, listing your home online, vetting and selecting qualified tenants, setting up a LLC, choosing a lease agreement, managing tenant relationships, and much more!

With Landlord Strategy, you can access the tools and resources necessary to confidently navigate the world of rental property management, ensuring a smooth and rewarding experience as you venture into the realm of becoming a landlord.

Founder and Business Owner

Belong

- Direct company AR efforts of $5M+ a month, partnering with cross-functional teams to implement initiatives that enhance the company's cash flow position and contribute to overall financial success
- Collaborate with in-house counsel and third-party lawyers to manage legal matters, ensuring comprehensive oversight and alignment with organizational objectives

Program Manager, Accounting and Finance

- Achieved 20% Q/Q revenue growth by improving operational efficiency, resulting in increased revenue leading to $80 Million Series C round of fundraising backed by Andreessen Horowitz
-Improved NPS to 50+ by leading a cross-functional team of product, engineering, and accounting professionals to solve internal payment customer journey pain points across the organization 
- Created and launched recurring revenue campaigns generating $100K+ in revenue

Customer Experience Operations Manager

- Led a team of 10+ account managers responsible for multi-million dollar rental portfolios, resulting in Series B fundraising of $40 Million and launching core company programs and policies to scale
- First Utah hire and employee #45 Series A, contributed to rapid growth and development resulting in scaling the Utah office to 50 employees and launching new markets

Manager of Customer Experience

Redstone Residential

- Managed a team of 7 and orchestrated sales and retention for 480 contracts by leveraging customer experience feedback, NOI analysis, delinquency, and leasing velocity.

Property Manager

The VOID

- Developed successful customer experience journeys for Star Wars, Marvel, and Sony content, resulting in the launch of seven storefront locations and events at TED 2018 and Oculus Connect 5 Conference
- Coordinated 20+ focus tests with up to 300 testers resulting in critical product changes prior to launch, resulting in 100+ SOP’s that kept teams organized and delivered an 80+ NPS score
- Generated $212,000 in sales by creating and developing a new revenue line via private events

Project Manager, Member Experience and Operations

- Directed 1,000+ product demonstrations for investors and executives at Marvel, Lucasfilm, and Pixar, resulting in additional Series A funding to create content and launch locations in California, Florida, Vegas, and Canada 
- Trained and launched the Downtown Disney location generating $300K+ monthly in revenue
- Executed comprehensive test plans, identified and reported defects, and collaborated with teams to resolve issues

Disney Accelerator Manager 

- Assisted Director of Customer Service to refine operation and technical checklists to improve efficiency 
- Monitored the health of operations in New York and reported the results to management
- Managed VR Customer Service Associates and technicians for public opening
- Hosted live operations with a team grossing $6,000+ per evening

Team Lead

VolleyMetrics

- Created online email content for volleyball college coaches, club coaches, and parents
- Fabricated brochures, flyers, and promotional materials to increase brand awareness and sale

Marketing Intern

Seven Peaks Resort

2017 Season
 Oversaw Utah’s largest 26- acre water park with 17+ attractions, vendors, cabanas, gift shop, food, and events
 Hired and trained 200+ employees in five departments to serve 300,000+ guests annually
 Reduced payroll by 1.5% and expenses through efficient scheduling and maintenance work
 Developed a new parking process that increasing revenue by 20% by creating a pay as you leave platform 
 Oversaw 30+ private events for large companies like In-N-Out Burger totaling $500,000+ in sales 

Other Responsibilities:
 Manage hiring, training, processing purchase requests, scheduling the office as needed, assisting with phones and customers, etc.	
 Assist with Cash Control duties as needed in the pre-season: Prepare cashier tills; Reconcile tills with computer reports; Balance the vault and day safe.
 Attend weekly meetings and assist in departments as needed.	
 Audit and follow-up with Department Managers in their daily checklists and project lists.
 Enforce park policies and rules and ensure compliance with procedures.	
 Run errands as needed - personal vehicle and current driver's license required.	
 Track and send daily reports to Upper Management.

Assistant General Manager

 Managed 120 employees in the front office, parking, gift shop, equipment rental and repair
 Oversaw 80% of total revenue, ran point of sales system
 Created company-wide guest services training manual for the new point of sale system

Guest Services Manager

The Bubble Run

• Coordinated various divisions of the event for 10,000 plus participants
• Instructed groups of volunteers on event processes and how to create memorable experiences for participants

Event Specialist

Utah Valley Convention Center

•	Reviewed and implemented the event planner’s detailed instructions with precision
•	Erected and disassembled events efficiently and in an organized manner
•	Set-up and tear down a variety of equipment, including, but not limited to chairs, tables,
•	staging, risers, trash cans, dance floors, coat racks, table skirting, carpet, pipe & drape,
•	and plywood.
•	Sweep, mop, and scrub floors, wash walls, windows, stainless steel, counter tops, and
•	woodwork.
•	Clean restrooms and replenish supplies.
•	Identify stains on carpet, and report to Manager or Supervisor for appropriate cleaning
•	Dusts, polish, arrange, and move furniture and equipment.
•	Remove rubbish and waste.
•	Perform light facility maintenance tasks as assigned.
•	Report defective equipment, facility damage, areas of the facility requiring cleaning and
•	incorrect or improper set-ups to supervisors in a timely manner.
•	Communicate clearly and concisely, both orally and in writing.
•	Perform all other duties as assigned.

Operations Specialist

Brigham Young University

Intramural Referee

Founder @ Landlord Strategy | Empowering First-Time Landlords

I struggled as a first-time landlord. Fear and anxiety about tenants, maintenance, and legal liability kept me up at night. But it didn't have to be that way!

After managing 500+ rentals for other Landlords and 5+ years self-managing my rental properties I discovered what systems and knowledge a first-time landlord needs to be successful.

To help other first-time landlords succeed I created a FREE class. This will help you save money, time, and have peace of mind.

Join me in my next free webinar to learn what it takes!

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