HiveMQ

Security Operations Center Lead

OverIT - Field Service Management

- wrote bash scripts to monitor for cloud misconfigurations within all accounts & regions
- coordinated Cyber Security projects to import logs to the SIEM (cloud, systems, and application)
- acted as the Infrastructure team's Solutions Architect for global projects, delivered presentations for infrastructure deployments, both on-premise and cloud based (SaaS), customized sizing specifications and network diagrams
- managed relationships with 3rd party vendors, managed and optimized costs of cloud resources
- delivered trainings to other teams to explain the infrastructure that hosts the SaaS product
- used Application Performance Monitoring tools to troubleshoot production issues

Infrastructure & Cloud Specialist

Penetration testing of web applications, IoT devices, and their backend infrastructure

Penetration Tester

JPMorgan Chase & Co.

Attack Analyst

dotmailer

• Deployed an internal vulnerability scanner, assessed vulnerabilities and worked on action plans to mitigate them, patched bugs editing open source code
• Used cloud based scanning services to assess public reachable servers vulnerabilities
• Created and maintained a vulnerabilities register to track all vulnerabilities assessed, resolved, mitigated and accepted
• Investigated malicious attachments via malware analysis cloud based sandboxes and monitoring services
• Managed on-premise endpoint antivirus administration console and evaluated the migration towards a cloud hosted endpoint administration console
• Administrator of cloud based antispam solution and web security solution
• Investigated alerts generated by IDS/IPS
• Lead the renewal of the Cyber Essential Plus certification for the company coordinating with an external vendor quote and scan of designated publicly reachable IP addresses and prepared and maintain the penetration testing remediation document
• Conducted monthly password audits to identify weakness and increase users security awareness
• Used Kibana from ELK stack to review web application logs
• Automated nmap scans via bash script to monitor infrastructure changes and alert Security team
• Used python tools to investigate suspicious phishing attachments

Security Analyst

Digital Planet Ireland

• System Administrator for multi-tenant SIEM solutions (EiQ Networks SecureVue and Fortinet FortiSIEM), plan and apply updates and patches previous lab testing, onboarding of new enviroments part of a VMware based private cloud service provider via WMI, SNMP, Syslog
• re-designed 2-factor-authentication server deployment (SecurEnvoy) to provide resiliency and options to support devices installed in remote location via RADIUS / LDAPS via VPN and mobile push notifications working closely with network engineers
• Installed an OpenVAS vulnerability scanner on Linux Ubuntu Server and performed the assessment of the vulnerabilities found

Security Engineer

Salesforce

• Log analysis with Splunk thrown by Java code and by core systems (ie. MTA, regional instances, etc.)
• Use of Workbench to run SQL queries
• Certified Salesforce Advanced Administrator 
• CRM usage troubleshooting, email & desktop integration, feature activation

Technical Support Engineer (Tier 2)

Symantec

Provided high level of technical support, supporting system and network administrators, on the complete range of Symantec Gateway Security products, including: 
• Software configuration and installation
• Mail traffic analysis
• Spam detection
• Content filtering
• TCP captures investigation (Wireshark)
• Permit/deny firewall ports/protocols according to product requirements
• setup and troubleshooting syslog server remote logging and SNMP / MiB / OID
• troubleshooting of antivirus/antispam rulesets download/installation failures
• monitor system status and resources allocation and usage
• verification of VMware/Hyper-V deployments
• Diagnositc review, with INFO or DEBUG level when necessary (XML configuration files, sar logs with kSar, MTA logs, Brightmail Engine logs, Directory Data Services logs, messages.log, /var/log, Audit Logs)
• review of Network Diagrams to spot misconfigurations and supply technical advices for better integration
• troubleshooting of email delivery based on SMTP errors compliant to RFC 5321-5322 standards
• in-house reproduction of issues in internal labs reporting unexpected behaviors to Backline engineers/developers in order to have defect addressed through patches or next product releases
• TLS encryption attempt/enforce 
• SPFAuth&DKIM signature/validation
 
Appliances supported, if installed on Dell servers (Linux CentOS) 
or VMware (Linux RedHat 5):
• Symantec Messaging Gateway
• Symantec Web Gateway

Research and manage issues through to resolution, and document software enhancement requests as well as maintenance issues for development.

• Create technical notes for use internally and publication to the web 
• Contribute to the overall success of the Support Organization
• Maintain technical currency through both self and assisted training programs
• Ability to resolve problems systematically, efficiently and effectively

Technical Support Engineer

Microsoft

Provided technical support to Xbox users troubleshooting: 
• Xbox Live - online digital platform (Network configuration, IP, DNS, NAT, MTU) 
• Focused on first contact issue resolution
• Escalated when appropriate and proactively tracked emerging issues
• Dealt with fraud complaints and investigated stolen accounts
• Resolved Hardware, Software and Billing related issues
• Best effort support for Windows Phone and Windows 8

Outsourcer: Stream Global Services

Technical Support Professional for Xbox

GameStop

Evaluated business performance and lead the implementation of adopted plans to achieve business objectives. 
• Team leadership 
• Visual merchandising strategies 
• Front office support 
• Managed store team 
• Developed excellent sales skills

Sales Assistant Store Manager

Security Operations Center Lead at HiveMQ

Passionate about all things Cyber Security and Cloud, I believe in soft skills and relationship management to deliver consistent results across multiple teams. I really enjoy mentoring newcomers as well as colleagues and more senior people transitioning into the field, helping them grow their potential and develop their careers, while being an active promoter of a healthy work-life balance.

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