Lucie Calisto's Linkedin Analytics

A visionary executive with a proven track record of success on both national and international scales. My proficiency spans across a wide array of industries including telecommunications, ICT, services, retail, manufacturing, construction, financial services, banking, and more. I have led and executed large-scale transformation programs from their initial conception, aligning them with the strategic orientations of enterprises. My specialization lies in the redesigning of target operational models, the development and optimization of enterprise architectures and end-to-end business processes. This includes areas such as call centers, sales teams, supply chain management, HR, procurement, and finance, all of which often require the integration of various technologies such as CRM, ERP, HRIS, LMS, CTI-IVR, WFM, OSS, WMS, PLM, IT-NW, and more. Throughout my career, I have played pivotal roles in numerous telecom start-ups and IPOs across Europe, Asia, and North America. My extensive operational experience spans B2C, B2B, and wholesale markets. As a seasoned communicator, I excel in dealing with diverse groups of people. I am a fluently trilingual leader, proficient in English, French, and Italian, and I combine enthusiasm, determination, and a strong work ethic to consistently deliver outstanding results and ensure customer satisfaction. My specialties encompass execution and coaching in program management, project management, change management, and PMO (Project Management Office) operations. I have demonstrated expertise in system implementation with a range of platforms including Siebel, Clarify, Genesys, Salesforce, SAP, PeopleSoft, ICM, Comverse, BSCS, Oracle, Deltek, Ceridian, and many others.