Program Manager, Payment Partnership Operations

Citi

Operations Manager in the LATAM Issuer Services Operations:
• Reviewed and approved multiple agreements focusing on operational feasibility
• Resolved complex process problems that involved large financing projects with multinational companies 
• Managed projects for operational effectiveness
• Led a team of six people in day-to-day activities and provided career planning and coaching
• Served as an analytical and procedural expert for securities processing deliverables/initiatives  
• Assisted with the development of new products and techniques, streamlining securities processing activities

Assistant Vice President, LATAM Issuer Services

Goldman Sachs

• Conducted the review and approval of hundreds of new account openings following the Firm’s due diligence policies
• Worked closely with Business, Compliance, Legal, and Operations stakeholders to ensure effective onboarding of Americas institutional clients
• Coordinated with internal and external clients to obtain relevant onboarding requirements

Client Implementation Analyst

Trulaske College of Business | University of Missouri

• MBA Student Coach for the Center of Entrepreneurship and Innovation at the Trulaske College of Business.
 • Teaching Assistant for FINANC 4310 - Financial Modeling and Databases:
Development of tools to assist in making and supporting portfolio management decisions.

Graduate Assistant - Full-Time MBA Candidate

C6 Bank

C6 Bank is a new Brazilian bank with no physical branches. The company is born with the purpose of surprising people with true relationships, transforming the banking experience.

• Identified requirements and suppliers for the development of the digital bank
• Cross collaboration with internal stakeholders to develop the digital account opening flow
• Projected costs, identifying the best experience for the customer with the best price for the company

Project Manager (MBA Summer Associate)

• Operations Project Leader for data quality enhancement of AML transaction monitoring system requested by the OCC (Office of the Comptroller of the Currency - USA).
• Records Management Program Lead: responsible for coordination, implementation, and oversight of the Global Records Management Governance & Compliance Program directives for Brazil.
• End-User Computing Country Coordinator: managed controls, evaluated and improved tools developed by end-user implementation and control design.
• Development of Balanced Scorecard to align operational activities to the vision and strategy of the organization and monitor organization performance against strategic goals.
• Training for operational and institutional areas with focusing on process improvements.
• Business Recovery Coordinator: ensure adherence to the Citi Continuity of Business Policies and Standards through periodic plan review, coordination, and tests. 
• Represented the operations team for the Consumer business divestiture to Itaú.

Risk and Control Analyst

• Fiduciary oversight of investment funds
• Monitoring local regulatory investment policies
• Analysis of Investment Policy Statements
• Preparation of reports and quarterly presentations of investments to Senior Management
• Development of systems for automation and control processes using Excel, Access and VBA

Asset Management Intern

Estapar Estacionamentos

Estapar is the largest and most recognized car park network in Latin America, present in more than 1,000 parking lots.
• Managed the financial reports of subsidiaries, increasing in 50% the automated systems
• Tested and approved over 20 systems’ versions
• Followed-up all IT-related projects

IT Intern

+10 years of experience in technology, risk, and operations in the financial industry. Assigned to lead regional projects, integrating people from different areas, and conducting several training sessions. Served as analytical and procedural expert for operational and payments deliverables/initiatives. Expertise in developing and assessing tools to automate and improve processes in different departments.

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