IX Solutions Ltd.

Solutions Architect

Parex Resources

•Main point of contact for Parex Azure cloud infrastructure, as well as on premise network of Meraki eco system and Palo Alto Firewall. 
•Backup for all server issues relating to VMware and Nutanix infrastructure, as well as Veeam backup system. 
•Responsible for setting up and managing cyber security systems, including CrowdStrike EDR, Palo Alto Firewalls and Google Chronicle SIEM.

IT Infrastructure Administrator

Canacol Energy Ltd

•	Provide leadership oversight in the management and implementation of processes, procedures and service level agreements required to manage and sustain high level performance of all day-to-day IT activities between Canacol and external managed services provider. This includes budgeting, procurement, and project management for new initiatives/implementations.
•	Serve as technical backup for Infrastructure Lead in the Colombia office. Additionally, oversee the management of new Isilon PowerEdge storage install, network switch upgrades, and coordinate resolution of all major incidents in the Calgary office.
•	Initiate identification, purchasing, and implementation of a company-wide cyber security awareness program. 
•	Identify key efficiencies in IT support workflow and implement improvements that have, thus far, provided 30% cost savings, while increasing the level of customer satisfaction. Additionally, the quantity of IT support tickets relating to security and authentication issues were cut in half within the first 6 months of employment.
•	Lead an initiative to implement governance and compliance policies. This includes drafting, translating, and communication of an incident and response plan, and endpoint security and backup policies, from Spanish to English.

Senior System Administrator

Trican Well Service Ltd.

•	Proactively monitor and maintained headquarter network infrastructure that includes Cisco Routers, Switches, Palo Alto and FortiGate Firewalls, Citrix NetScaler. In addition, provide support to remote base site WAN infrastructure as well as Meraki internet sites.
•	Managed the maintenance and upgrading of SolarWinds Network Monitoring system, along with LogRhythm Security Appliance. Assisted in NetApp hardware replacement, and Cisco UCS basic management.
•	Worked with Server team to provide relief support for VMWare systems (patching, creation of new servers as per standard).

Network Administrator

WBM Technologies

•	Served as mentor and first point of escalation for tier 1 and front-line support for all technical and procedural issues
•	Worked together with Tier 3 to implement new projects at customer sites, such as new server installs, O365 migrations, Firewall implementations and assist in the maintenance of our customers complete infrastructure
•	Oversaw reporting for OpenVAS vulnerability scans, basic SonicWall/Fortinet firewall maintenance, as well as actioning vulnerabilities to make sure our client’s environments are safe

System Analyst - Tier 2

Alberta Health Services

•	Provided access layer support for all network devices in several hospitals and clinics in the southeast of Calgary
•	Assisted in leading active and passive wireless surveys across all AHS locations in Calgary zone to properly plan, implement and fine tune wireless infrastructure. Adept at using Ekahau Wireless survey software. 
•	Planned, coordinated, and implemented new equipment at sites in southeast Calgary zone. Including routers, switches, upgrading both hardware and software

Network Specialist

Scalar Decisions

•	First point of contact regarding technical issues in a multi-customer, multi-platform NOC environment with 24/7/365 coverage using ticketing and monitoring systems such as SDP, Zabbix, Service Now and Science Logic. Also patching client environments using Automate tool. Over 50 client environments in Construction, Oil & Gas, Energy, Telecommunications, Public and private sectors
•	Provided guidance and expertise in security, virtualization, patching, servers, storage, and public cloud (Vendors include Palo Alto, Cisco, FortiGate, VMware, AWS, Azure, Google)
•	Orchestrated resolutions with vendors, repair or replace hardware, while following ITIL best practices regarding incident, problem and change management

Network Operations Centre Analyst

Disney Cruise Line

•	Administered L1 and L2 application and software support, network infrastructure, servers, and other hardware installation and management for a user network of over 800 people
•	Ensured profitability and a great user/guest experience by supporting over 150 virtual server resources in a VMware 6.0 environment, perform server patching and troubleshooting of enterprise infrastructure and HP storage, and ProLiant blade servers
•	Proactively monitored and maintained health of all network devices (Cisco Switches, Sourcefire FW, Cisco Prime) daily to ensure maximum up time, by implementing alerts using SolarWinds monitoring software and actioning any alerts where required. Assisted in replacing switches, Cisco Wi-Fi access points, as well as maintained network cabling and documentation

IT Technical Analyst

Regent Seven Seas Cruises

•	Delivered L1, L2 and L3 Application support to over 500 users in the areas of Telecommunications, network Infrastructure, servers, and other hardware installation and management
•	Prevented operation impact by efficiently managing Active Directory 2003, Domain Policies, DHCP, DSN, MS Exchange, file and print servers, Antivirus Symantec End Point Protection, WSUS (Windows Updates) and Cisco Prime internet firewall. As well as Microsoft windows XP, 7 and Microsoft Office suite 2003-2013
•	Spearheaded project to implement use of Shadow Copies, File Screening and Auditing reports for more efficient management of network resources. Also upgraded VM Servers from 2003 to 2008 Server Enterprise edition

Systems Manager

Carnival Cruise Lines

•	First point of contact for all desk side support related requests. Followed through to completion using on board ticketing system
•	Drove profitability by PXE Imaging, installation of computer software and troubleshooting of proprietary Carnival Software, creating appropriate documentation and following ITIL procedures
•	In charge of Cisco VoIP equipment on board, as well as basic Cisco switch troubleshooting and maintenance.

Assistant Information Systems Manager

•   IT Professional with 18 years of experience in a diverse blend of System and Network Administration. Adaptable, resilient in troubleshooting mission critical scenarios. 
•   Track record of driving efficiencies to optimize performance and infrastructure standards. 
•   Friendly and approachable. Sometimes you win and sometimes you learn.

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