Luis Figueroa Luna's Linkedin Analytics

I'm Luis Figueroa Luna, a highly skilled professional with experience in marketing, sales, and customer service. I have a strong background in developing and implementing efficient marketing strategies, researching and updating market and competitor insights, generating leads for SaaS solutions, and exceeding customer satisfaction scores. During my tenure as a Senior Tech Support (Tier II) at Knoah Solutions, I demonstrated a proven track record of exceeding KPI objectives and meeting business goals. I supported agents with low performance, trained them to meet KPI objectives, and exceeded customer satisfaction scores of 70% to 90%. Furthermore, I have experience in social entrepreneurship and sustainable development, as showcased by my second-place award at the Global Collaborative Student Challenge at Babson College. During this competition, I developed a social entrepreneurship project aligned with the United Nations Sustainable Development Goals. I believe that my diverse professional background and expertise make me a well-rounded candidate for a marketing and sales position. My ability to adapt to different fields and excel in my roles, along with my leadership skills gained through my participation in the YLAI Leadership Program, make me a valuable asset to any team.