American Honda Motor Company, Inc.

- Clearly reports all vehicle symptoms as described by the customer
- Prepares a full estimate of cost based on labor/parts
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Ensure that final invoice matches up with work performed on the repair order
- $135K / Month in Automotive Repairs
- Explains all completed work and charges to customers

Service Advisor

Arrive Logistics

●	Serve and assist client success business developers and carriers to help truck/ freight drivers deliver on time
●	Collaborate with teammates to make sure clear information is being shared to serve domestic carriers
●	Constantly looking for “fires” to put out to help every account run smoothly as possible
●	Develop multiple relationships with the sales department to understand business needs 
●	Daily meetings to help understand our goal for the day/week is to be realigned
●	Updating the business developers and freight trucking companies to ensure on-time freight delivers

Account Executive / Client Success / Operational Support

Topstep

●	Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution 
●	Use Technical ability to master trading platforms, internal tools, and systems
●	Troubleshoot incoming issues to determine the severity and escalate when needed
●	Think creatively and passionately about the ways to improve user experience
●	Work with global clients 
●	Contribute to team goals by focusing on CSAT ratings and responses ( My score was 95% )

Bilingual Customer Service Representative

Datassential

As a data specialist, I use Datassential’s software, SNAP, to organize its data. In simple terms, a client will give us their data, we clean it up, update it, and confirm the data is true and give it back. Also, I complete a variety of projects that come our way that relate to research, marketing, and other data related projects.

Data Specialist

Packback

•	Generating new sales opportunities by setting demonstrations of Packback with professors and key decision makers
•	Prospecting 50-100 leads per day (ranging as the role progresses) via phone and email outreach
•	Owning meeting scheduling, confirmation, and follow up
•	Reporting progress against daily, weekly, and quarterly goals
•	Strategic planning around growth track with the intent of being promoted to a Strategy Consultant
•	Participating in our 1:1 UOS to SC mentorship program 
•	Completing a five-step certification process centered around the workflow of running a full pipeline 
•	Collaborating 1:1 with our accounts’ Strategy Consultants to implement strategic outreach initiatives at their Institutions 
•	Maintaining Salesforce compliance 
•	Being a lifelong learner - be willing to provide and receive feedback from team members on a regular basis, in a shared effort of furthering our individual and collective sales processes

Strategy Consultant

RAPP

I assisted the account managers with creating market research power points for their current and new accounts.

Intern

Atventore.com

Founder of Atventore.com. I manage, designed, & optimized this ecommerce site.  I love collaborating with world class designers to create beautiful designs for travel inspired individuals.  Wear the Wilderness! :)

Founder

Erie Family Health Center

As a Health Promotion Associate, I assist the health educators, providers, healthy lifestyle coordinators in recruiting new patients to fill their schedules. I have increased the booking of the schedules by 66%. I also assist the health educators with the diabetes month by month class by helping setting up the room, the material, and any questions or comments the patients may have. I am proficient in Microsoft Word, Excel, and a healthcare IT software, Centricity. These programs allow me to perform data entry, keep a clear progress report, and document the summary of every interaction with a patient.

Health Promotion Associate

Utilized the healthcare IT software, Centricity to document every interaction of a patient. I performed 100+ calls every other day to communicate  with patients in order to make sure the patients receive their referrals in swift manner. I used Microsoft Excel to keep a clear progress report.

Administrative Intern

Centro De Salud

• Externship at a local clinic in the small village of San José De Otatés. 
 • Doctor Castillo allowed me to observe his practice
 * Discussed the health care system in Mexico.
 • Externship gave me valuable knowledge about the Mexican Healthcare system
 • Able to compare, analyze, and understand the different health care systems between Mexico and the United States.

Externship

A person who loves a good conversation with a curious mind. I have deep interests in other client success, cultures, traveling, crypto, finance, and human behavior. Summer of 2021, I worked with one of the world's best human behavior specialists, Dr. John DeMartini, and completed The Breakthrough Experience. To nurture my interests outside of work, I am one of the founding community members for the first NFT Gallery in Chicago, imNotArt. I love to know how & why things work. 

Currently looking for a community service manager, client service, and associate product manager role in a startup in a remote setting. Let's Connect if you provide any of these opportunities

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