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Thanks for visiting my Li profile! I am passionate about supporting BFSI institutions and FinTechs in achieving their business goals by emphasizing proven, high-tech, high-touch solutions and best practices for: ✔ Improving (CX) Customer Experience. ✔ Driving (RevGen) Revenue Generation. ✔ Streamlining (BO) Back-office Processing. ✔ Enhancing (DBS) Digital Business Services. ✔ Optimizing (OpsEff) Operational Efficiency. ✔ Safeguarding (EFM) Enterprise Fraud Management, AML. ✔ Improving (ARM) Accounts Receivable Management, Collections. ✔ Managing the complete Customer Life Cycle (CLC): Prospecting, Sales, Onboarding, Customer Service, Product Usage, Financial Planning & Advisory, Risk Management, Collections, Up & Cross-Selling, Loyalty, Renewal, and Retention.
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