Luis Roeder's Linkedin Analytics

I am a customer service agent at Teleperformance, a leading global provider of outsourced customer experience solutions. I handle a high volume of customer inquiries daily through chat and email channels, ensuring timely, accurate, and positive responses. I also efficiently sort and prioritize over 100 tickets per day, identifying and resolving complex issues with a solution-oriented approach. I'm passionate about learning and exploring various facets of life, especially AI. I accomplished a certificate program in supervision and operations management at Universidad del Rosario, where I expanded my skills and knowledge. I also enjoy reading books, diving deep into the internet, and engaging in spirited discussions about AI. My goal is to conquer procrastination and buy a car, and I believe that with the right plan and mindset, anything is possible.