NTT Data Europe & Latam 

•  Planning and Development project ideas with strategic thinking
•  Leading a Success Salesforce Team
•  Comercial and techcnical RFP strategy and development  
•  Monitoring project progress, deadlines and problem solver
•  Project financial management
•  Ensure customer satisfaction
•  Evaluate project delivery performance

Salesforce Project Manager

SONDA

Salesforce Tech Lead (Embraer S/A)

•	Functional and Technical consultant for Classic and Lightning Sales Cloud, Service Cloud, Community Cloud and Force.com.
•	Responsible for support Embraer's Commercial, Executive, Defense & Security and e-Commerce Orgs applications with widely interaction with internal and external users. Configuration, improvements and BUG fix (functional and Apex Code), integration with ERP (SAP), WSDL, SSO, and web portals.
•	Requirements survey, project development, business structure analysis and creation of technical and functional documentation. 
•	Design of knowledge base and training materials for end users and all levels of support.
•	Support for Apttus App.

Salesforce Sr. Analyst (Embraer S/A)

Avanxo Brasil

•	Project Lead and business consultant for Salesforce improvements projects using Agile method. 
•	Sales and Service Cloud requirements survey, process interviews with the customer, LEX, Classic and communities configuration, project and business structure analysis, creation of technical and functional documentation, Org statement with customers, Go-live support and assisted operation. 
•	Creation, management and deploy of metadata packages, management and data load using Data loader. Developments and modifications of Visualforce, apex classes and triggers - small applications.

Salesforce Solutions Consultant (SulAmérica Health Insurance)

Cloud2b - Salesforce Platinum Partner

•	Business consultant for Salesforce Classic and Lightning CRM projects implementations using Agile method. 
•	Sales and Service Cloud requirements survey, process interviews with the customer and Org configuration, project and business structure analysis, creation of technical and functional specification, Org statement with customers, Go-live support and assisted operation. 
•	Creation, management and deploy of metadata packages, management and data load using Data loader.
•	Preparation of documentations and ministration trainings for administrators, managers and end users.
•	Desk.com configuration of fields, inbound and outbound emails, rules, feedbacks rules, filters, articles, HTML field dependencies and Business Insights.

Salesforce Consultant

Mult-e

•	Salesforce Administration.
•	Sales Cloud configuration and support to the Embraer Commercial Aviation team. 
•	Development of Visualforce pages and functional configuration (WF, Objects, fields, emails...).

Salesforce Developer (Embraer S/A)

Embraer

•	Salesforce Administration
•	Salesforce requirement survey and configuration for Service Cloud and Knowledge Base to the Executive Jets Contact Center 1st / 2nd level. 
•	Trainee Technical Support to the AHEAD (Aircraft Health Analysis and Diagnosis) system for executive aircrafts, involving support to internal and external users fixing and enhancing functionalities, creation and update technical documentation. 
•	QlikView Development and cockpit management for analysis and visibility optimizing response time on AHEAD system and MRO support. Cockpiti connection to SALESFORCE, Oracle and Google Maps.
•	Responsible AHEAD's contract renewal, technical publications prices, iOs CSS Guide mobile App, Flyembraer and SharePoint portal support.

Tech Support Trainee for Executive Aviation Services & Salesforce Admin

GROUPE SOUFFLET (Malteria do Vale S/A)

•	Development and management of the database, scripts and software layouts iFix 2.1 and 5.0 that works as HMI / SCADA production, server software configuration NetSolver 2.2 and VLC 7.2.
•	Installation and configuration for industrial computers, frequency inverters, Soft Starter, Weishaupt burners, smart contactors, Device Net modules and Ethernet communicators.
•	Preventive, predictive and corrective maintenance on panels for automation and electrical 
•	Interpretation of electrical and electromechanical schemes.

Electronic Technician

Experience in project management, consulting, implementation, integrations and support in CRM Salesforce Sales Cloud, Service Cloud, Community Cloud and Force.com.
Skills on AGILE and Waterfall projects methodologies, Salesforce technical and functional coding and configuration.
3x Salesforce certified and Advanced English for British Consulate.

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