Amazon

Program Specialist - EU

ATO – Advertising Trust Operations (training). Head of Training for Prague Site, cooperating directly with Global Training Team in India.
 
- Managing training requests for Prague Site.
- Improving onboarding process for new hires.
- Delivering instructor-led training for English and Non-English marketplaces for Prague, Cairo and India sites.
- Providing workshop about all operation systems for US Training Team and US Virtual Training Team.
- Conducting Brazil Consumer Week support for stakeholders.
- Leading training sessions for +100 employees.
- Creating global material for trainings and knowledge assessments.
- Documenting scope of moderation for Operations department.

Ad Policy & Operations Trainer

ATO – Advertising Trust Operations (moderation); Senior Moderator (SME) for Brazilian Marketplace and Prague Site (European countries).
 
- Responsible for policy fact-checking and cascading information.
- Main auditor for Brazilian Marketplace.
- Administering User & Advertising Testing (UAT) and System Standardization for Prague Advertising department.
- Creating a workflow responsible for organizing processes queries and collection of data for further analysis and improvement.
- Mentoring new hires and colleges in new operation systems.
- Supporting Europeans Countries in queries of moderation and compliance.
- Onboarding Buddy for new hires of Prague Site.
- Leading team meetings for alignments.

Quality Auditor | SME

Senior Content Reviewer

Vrbo

- In charge of consulting, advising, and providing PPB solutions
- Calling the Brazilian market to acquire new business and maintain existing business for VRBO
- Matching the best product to the customer’s specific needs
- Nurturing clients throughout the whole sales process
- Supporting new and regular clients
- Using Salesforce as primary system

Communications Specialist

Law Office - Dr. Rogério José Feitosa Rodrigues

- Dealing with cases from the Social Security Office 
- Mentoring and knowledge sharing with colleagues 
- Working with Legal Court tasks 
- Analyzing Civil and Criminal cases
- Team Lead in Analysis of Social Security cases

Legal Assistant

Special Civil Court

- Senior Intern, responsible for training new employees in process automatization 
- Analysis of Civil cases and Court hearings 
- Frequently interviewing and mentoring the new interns
- Assisting the Community with legal advices and judicial guidance

Intern - Public Sector

INSS

- Analyzing the eligibility of the Social Security Benefits for acquisition, adjustments or rescission of pensions
- Preparation of Federal Attorney's approval in Social Security cases 
- Digitalization of the Social Security Systems and any type of judicial process 
- Training the team in using the new digitized systems 
- Acting in crime analysis of Social Security Fraud cases

Intern

Nelson Paschoalotto Advogados Associados

•	Legal Courts tasks.
•	Helping in Analysis of Search and Seizure procedures.
•	Analysis of Civil and Criminal cases.

Experienced trainer and data analyst professional capable of identifying system gaps and treating them as an opportunity for process growth, improvement and smart implementation. I am a communicative and dynamic person, able to deliver sessions for macro and micro audiences. I am also a skillful mentor and onboarding “buddy” with vast knowledge of onboarding processes and compliance policies. Furthermore, I am a quick learner, easy to adapt to any team and work environment.

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