IHM Southern Africa

Orchestrated and actively participated in the deployment of SmartCare, including assessments, LAN cabling, and installation of computer devices and network equipment at health facilities. Monitored the data pipeline to ensure synchronization from facility level to the central Apache Kafka server. Developed a Python application to extract synchronization metrics from the SmartCare Plus PostgreSQL database, enabling comprehensive data comparison between the central server and facilities.

Provided proficient IT support to Ministry of Health (MOH) and partner staff, resolving issues both on-site and remotely. Collaborated with MOH and partner IT teams to swiftly address computer-user problems. Managed operational aspects and resources of the hub, working closely with PHO staff to ensure sustainable SmartCare support. Engaged in essential PHO activities, contributing to goal alignment and effective communication.

Served as the primary contact for SmartCare network issues, monitoring and troubleshooting APN and other networks across the province. Conducted periodic reviews of user requirements and procedures, providing feedback to enhance systems. Collaborated with cross-functional teams to document network processes and resolutions, establishing a comprehensive knowledge base.

Conducted routine preventive maintenance for computers, network devices, and power systems, ensuring optimal functionality. Supported training teams during user training sessions and adhered to disaster recovery procedures. Documented support requests in the service desk system, resolving or escalating them to maintain high customer satisfaction.

Worked closely with MOH provincial district and partner IT teams for cost-effective issue resolution. Identified and empowered hampions at each facility, providing troubleshooting skills and establishing escalation channels. Demonstrated flexibility by undertaking additional duties assigned by superiors, contributing to team and organizational success.

Information Technology Officer

VITALITE Group

• Responsible for the maintenance, configuration, and reliable operation of computer Systems, network servers and virtualization.
• Install and upgrade computer components and software, manage virtual servers, and
Integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting
Problems and resolutions, prioritizing problems and assessing impact of issues.
• Provide documentation and technical specifications for ICT planning and implementing new or upgrades of IT infrastructure.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions and
• Responsible for capacity, storage planning, and database performance.
• Contribute to updating of Disaster Recovery processes documentation, as directed.
• Maintain a patch environment for testing of new patches before they are implemented.
• To patch all windows and Linux Operating Systems.
• Monitoring and analyzing the 3CX PBX system and identify any potential risk to the network or system performance.
• Attend to helpdesk queries for all windows and Linux Operating System related issue
• Generating reports using MySQL workbench and big query.
• Operating Systems (OS) installations, configuration, systems integration, systems management and security, maintenance, monitoring, troubleshooting.
• Administration of Google suite or workspace cloud environment.
• System administration using cloud technologies such as Google cloud and Aws.

Information Technology Representative

Zambia National Broadcasting Corporation

•	Repairing and replacing damaged hardware.
•	Installing and configuring of hardware and software components.
•	Maintaining the company's website and domain.
•	Installing of Radio Devices.
•	Fixing and troubleshooting all network-related faults.
•	Attending to Clients' queries from various departments.
•	Operating of Various Windows server operations.
•	Serve as the first point of contact for customers seeking technical assistance over the phone or email
•	Walk the customer through the problem-solving process
•	Direct unresolved issues to the next level of support personnel
•	Provide accurate information on IT products or services
•	Record events and problems and their resolution in logs
•	Follow-up and update customer status and information
•	Pass on any feedback or suggestions by customers to the appropriate internal team

IT Technician

Experienced Computer Engineer. Skilled in Python (Programming Language), Raspberry Pi, Networking, Adobe Photoshop, MySQL and JavaScript. Strong information technology professional with a Bachelor's degree focused in Computer Engineering from DMI St. Eugene University. 

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