Desjardins

Change management lead for a high-visibility program across the organization. 

• Strategic support to Program Manager, Sponsors, Project Mangers, product owners and other stakeholders
• Oversaw and ensured cohesion on Change Management activities for the implementation of an operational performance framework across the organization.
• Continuously evaluate overall change management requirements and efforts for the program and each project in order to put in place, the required team structure. 
• Guided and supported a team of change management, communication, and training specialists on the definition of change management strategies and plans for all projects. (15 resources)

Senior Change Management Consultant

ACMP Quebec

Member Board Of Directors

Metro Inc.

Integration Program (Merge & acquisition)

• Act as a coach, mobilizing leader and change management lead for stakeholder alignment (All executives of two merging organizations)

Videotron

• Supported decision-makers on their business model’s evolution strategies, on defining a clear vision and identify concreate target achievements, while considering and taking care of people’s side impacts (culture, organizational structure, process, tools, R&R, environment).
• Led change management for multi-sectoral, critical, and high-visibility initiatives for the organizational transformation (several initiatives in parallel).
• Mobilized and ensured stakeholder alignment, commitment, and adoption of changes, through the definition and implementation of tailor-made change management strategies. (Including communication, training, support, process review plans, etc.)
• Acted as a "neutral" agent of transformation by setting up negotiation and collaboration strategies between internal and external partners.
• Acted as a coach and advisor to the Transformation Change Management team.

Senior Change Management & Digital Transformation Consultant

Identity and Access Management (IAM) Program 

• Oversaw and ensured cohesion on Change Management activities for a 3-years IAM transformation program across the organization.
• Evaluated overall change management requirements and efforts for the program and each project, to put in place, the required team structure. 
• Guided and supported a team of change management, communication, and training specialists on the definition of change management strategies and plans for the different projects.
• Worked closely to Program Manager, Sponsors, Project Mangers and other stakeholders and business partners to identify and continuously adapt change management strategies.
• Conducted stakeholder and change impact analysis adapted to the reality of each business unit to produce change management strategies and personalized adoption plans, while maintaining consistency across the organization.
• Developed communications, training, support material and awareness campaigns among other to facilitate the adoption of processes and technologies. 
• Prepared, coordinated, and delivered training / presentations and evaluate their effectiveness.
• Defined and produced metrics and indicators to evaluate progress on change adoption.
• Adapted change management practices and activities to follow agile and waterfall projects needs.

Senior Change Managment Consultant

Technology & Organizational Transformation Program  	
• Collaborated with the development of a change management strategic vision for the whole program.
• Guided and supported change management and communication specialists on the definition of change management’s deliverables (stakeholder and impact analysis, CM strategies and plans, etc.) for the different projects.
• Provided recommendations to OCIO communication team and program upper management on how to improve employee's engagement through change and communication activities.
• Defined, implemented, and reported on key performance indicators (KPIs) for communications and change management effectiveness throughout the program.
• Defined project plans for the team, as well as ensured engagement and performance of team members.
• Generated and presented status reports and provided recommendations on how to realign communication activities to the dynamic reality of the program.
• Acted as a senior advisor and coach for the communication’s team, overseeing the usage of Enterprise-wide communications standards and employee engagement tools.

Internal TS Corporate Events and Employee Experience
• Collaborated with the definition of change management strategies to improve employee’s engagement.
• Designed and led internal employee's events aligned to vision and goals for IT department, managing a budget of more than $300K/year for around 11,000 employees across North America.
• Acted as change management, communications and events counselor for Sr Executive levels and leaders.
• Developed and maintained excellent relationships with internal and external stakeholders, providers, and partners.
• Managed local and distributed multidisciplinary team member (dedicated resources, in matrix assignment and teams of volunteers).

Change Management, Communications & Corporate Events Senior Specialist - Office of CIO

Technology Enterprise Delivery Office 
• Provided advice and guidance on change management and communication needs for the Technology Enterprise Delivery Office (IT Methodologies and best practices).
• Defined and executed change management strategies and plans for methodologies releases deployment.
• Participated on definition of the knowledge management strategy for TS development teams.
• Defined, implemented, and led the enterprise wide advisory committee (stakeholder and business partners) to ensure adoption of changes.

Special Program – Enterprise Standards Implementation 
• Defined the required change management strategy to drive faster adoption, greater utilization, and higher proficiency for the program (Estimated audience 8,000 employees across 12 different Technology groups).
• Executed impact analysis & evaluations, as well as stakeholders’ readiness assessments to define personalized change management’s approaches for each impacted group.
• Delivered Change Management Strategy and Plans (Communications, training, coaching, sponsorship, and reinforcement) for the program.
• Developed and maintained excellent relationships with all Senior Executives of the technology groups.
• Led a team of Sr change management specialists to align efforts and shared knowledge along the program.
• Identified KPIs and reports on communications and change management metrics for the program.

Change Management Senior Specialist - Office of CIO

Enterprise Delivery Methods Department
• Led the implementation of change management and deployment services (training, coaching and support of communities) for the IT Department (around 600 employees).
• Defined and coordinated the documentation of standards (processes, templates, and other tools) required to support the department’s services (Learning Management System, Online communities, Blogs, etc.).
• Defined deployment’s plans for methodology releases, including communication and training.
• Managed a team of 4 Sr specialists and coaches on SDLC methodology and disciplines (Waterfall & Agile).
• Coordinated post-mortem and retrospectives sessions after each release.
• Built strong relationship with internal stakeholders to identify and ensure responses to their needs.
• Defined and implemented deployment service's key performance indicators (KPIs) and generated monthly and quarterly reports to the executive levels.

Change Management Senior Specialist & Responsible of IT Methodologies Deployment

IT Methodology & Business Tools Transformation Program –Agile/Scrum adoption 	
• Responsible of the implementation of Agile Scrum for Quality Assurance discipline (Audience of 200 employees).
• Defined and executed change management strategies and plans aiming the adoption of new testing practices.
• Created a Quality Assurance Community to facilitate adoption of Agile best practices and promote knowledge sharing.
• Educated and coached programs members on Agile Scrum concepts and principles.
• Acted as change agent for the adoption of Agile Methods across IT departments.


IT Systems Development Department	
• Team Lead of Quality Assurance for IT software development projects. 
• Provided plan efforts estimates for Quality Assurance coordinators based on the size and the scope of the project. 
• Collaborated with IT Project Managers on the schedule and efforts estimations for the project.

Quality Assurance Senior Specialist & Change Management Advisor

IT Systems Development Department	
• Coordinated, followed up and reported on testing phases execution (functional, system, acceptance and production).
• Acted as a first point of contact for all testing phases of the project. 
• Coordinated post-implementation activities and continuous improvement workshop sessions.
• Trained project team members on testing methodologies and enterprise standards.

IT Quality Assurance Coordinator

Fido Solutions Inc.

Billing Specialist

IT Consultant  - British Hospital

IT Project Manager

Government - Lempert SA Consulting

IT Project Coordinator

Distribuidora de Gas del Centro y Cuyana (ECOGAS)

IT Analyst/Programmer

Results and people oriented, highly motivated Change Management Consultant, with extensive experience working with diverse clients groups within the Finance, Insurance, Telecom, Government and Public Services industries while managing a wide range of responsibilities and functions.

As Senior Consultant, I offer strong analytic and strategic thinking, innovation, creativity and great relationship skills which I complement with my proficiency organizing and leading complex and large-scale projects.

Systems Engineer - MBA - Change Management Certified -  International Event Planner Certified

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