Wrike

Defining and driving on a product content strategy to deliver a consistent customer experience across trials, demos, and deployments, with a team of two LATAM-based team members.

Senior Demo Engineer & Team Lead

Create templatized demo content for core verticals, Marketing and Project/Program Management

Liaise with product and engineering to integrate upcoming feature releases into existing demo content

Co-create demos and supporting materials with Product Marketers to ensure messaging alignment

Delivered demo training for new product releases in collaboration with enablement

Identify and report bugs in beta and pre-release features

Engage sellers and sales leaders to identify shortcomings and enhance demo content and enablement

Launched internal “WrikeTok” short-form video updates to enhance internal enablement

Established demo content best practices and review process

Iterated on team review process and methods to incorporate new and less-technical stakeholders

Launched Demo Office Hours to increase sales’ awareness and familiarity with demos

Reorganized Demo Office Hours into an appointment-based system, increasing resource efficiency 50%

Demo Engineer

Citrix

Managed technical relationship with I/UK inside sales reps on opps totaling >$1.5M TCV and bringing $100,000k TCV from initial technical discovery to closed-won, all during a short-term (~5 months) rotation placement.

Led targeted POC, custom demo, and research engagements to support field sellers on opps totaling >$1.7M TCV, all while on a short-term (~5 months) rotation placement.

Collaborated with classmates to learn Citrix and Windows server architecture, achieving certifications in Citrix and Windows technology.

Organized team-building activities to foster collaboration and trust within the EMEA graduate program.

Technical Analyst

Epic

Designed a map tool for schedulers at Home Health organizations.

Presented early designs and gathered feedback from customers, UX designers, and scheduling experts across all roles on the Home Health team.

Built and documented proof of concept (POC) while self-studying ASP.NET development and Epic's in-house web framework.

Presented POC at demo days to employees across all roles, including Senior R&D Leadership.

Software Developer Intern

Georgia Ports Authority

Overhauled existing Equipment Tracking System (ETS), spearheading the project from inception through post-launch support.

Met with stakeholders to understand goals and discuss options, created new functionality within the existing software package, managed the underlying databases, wrote user documentation, led training sessions for new users, configured vehicle-mounted computers to use the system, and collaborated with interns from Maintenance and Ocean Terminal to present the project to Port Leadership.

Consulted for procurement team for GAPorts.com website redesign vendor selection.

Configured and supported vehicle-mounted computers for use on cranes, lifts and trucks

IT Intern

Trinity College-Hartford

Assisted students in introductory math classes including Quantitative Literacy, College Algebra, and Calculus I and II.

Math Tutor

Summer 2017: Worked in the Department of Environmental Science examining the presence of heavy metals in urban ponds and their effects on the ecosystem.

Spring 2017: Worked in the Engineering Department to develop software for the optimization of digital logic in Field Programmable Gate Arrays.

Undergraduate Research Assistant

Royal Bike Taxi

Worked as an independent contractor on the streets, connecting with customers before and during the ride, providing information about the city and recommendations for restaurants and historical sites.

Pedicab Driver

Demo Engineer | Rowing Coach

Seeing is believing! That's why great demos are critical for selling SaaS. But today's revenue teams have better things to do than waste time building out custom demos for each and every deal. And ad-hoc content creation keeps best practices in silos, preventing GTM leaders from scaling successful playbooks across their orgs. Enter: Demo Engineering.

At Wrike, I create demo content at scale, enabling our sellers and pre-sales to focus their time on what actually wins deals -- genuine, value-focused conversations with our customers.

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