Leading a team of Rough Sleeper Initiative Housing Officers and a Lettings Officer, in the provision of high quality housing management service to L&Q Living residents.

Working in partnership with The Greater London Authority, Rough Sleeper Clearing House, support providers, local authorities, MPs and Councillors.

As the lead I oversee the letting of all properties, service charge budgets, coordination of complex 
repairs, management of ASB cases and complaints. 

Overall I ensure my team deliver a high quality property and housing management service in line with internal and external policies and procedures.

Regional Housing Manager

Managing a team of 15 Supported Housing Officers and Housing Assistants to deliver a highly skilled housing management service to residents.

Overseeing collaborative working across housing for older people and other groups such as those with learning disabilities, mental health, young people, specific health requirements and those women fleeing domestic violence.

Ensuring that all housing needs are met over the 8 boroughs of which my team work within.

Supported Housing Locality Manager

London Borough of Newham

As a Casual Telecare Officer I am committed to providing a quality service to older people, disabled and vulnerable people. I help to develop the service by working in close collaboration with partnering agencies thus enabling older, disabled people and vulnerable residents to live independently ensuring that the highest standards are maintained.

Casual Telecare Officer & Operator

East Thames Limited

Managing properties on behalf of East Thames LTD and Triathlon Homes on East Village E20

Village Manager

I currently manage a patch of around 600 properties including both leasehold and general needs. It is my role to build and maintain strong relationships with my residents as well as my colleagues and other agencies who support me. Daily I work with internal and external customers to ensure that a first class service is provided. Through these partnerships I can confidently provide a safe, happy and secure place for the community to live in.

Housing Manager

Notting Hill Housing Group

My role as a housing officer is to maintain not only the budget for the estates I manage but also to use the skills I have developed over the years to actively support the needs of my tenants. Being their main point of contact to provide a personal housing management service to a patch of 100-145 properties throughout my time at Notting Hill Housing.

I am responsible for income collection, arranging and inspecting day to day and major repairs, arranging void clearances, letting properties and dealing with all ad hoc tenancy/neighbourhood related issues working closely with third party organisations where possible.

All tenants are met annually so that I can ensure I am providing the best service possible and that they feel safe, secure and happy within their home and local area.

Housing Officer

Croydon Council

Face to face contact with the general public advising on ways to find/register for private/social housing. Carrying out the necessary assessment for both children and adults who were deemed vulnerable and required assistance from social services.

Housing and Social Services Advisor

Queen Elizabeth's Foundation

Managing the driving school for clients who were disabled or had returned from the armed forces with injuries deeming them unsuitable to drive a standard vehicle. Keeping all driving instructor diaries up to date whilst managing the accounts, ensuring that all records or clients and their conditions were kept updated.

Administrator

Housing Professional seeking to learn and achieve as much as possible within the housing and homeless prevention sector.

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