The Michaels Companies, Inc.

•	Assist team members, stores, and/or field management by responding to team member human                                                                 resources concerns
•	Point of contact for Service Award Program, Tuition Assistance, and I9 reporting errors while providing support to Team Member Services Assistants
•	Process personnel file requests and unemployment claims
•	Provide process improvements for Team Member Services and feedback regarding field communications

Team Member Services Representative

Under the direction of the VP - Total Rewards, VP- Human Resources, Director of Benefits and Director of Compensation provides general HR department support duties including drafting company correspondences, preparing spreadsheets, reporting, auditing, and meeting and calendar management, in a highly responsive, professional and confidential manner.

HR Coordinator

Gap Inc./ Gap

•Key salesperson in the store, specializing in fitting room selling with a customer first mindset
•Onboard new hires with on the job customer service training
•Share feedback from customers and employees with leadership team to improve overall store experience
•Provide product knowledge, Gap Credit Card benefits, and store policies to customers and employees

Senior Sales Associate, Customer

Kamuche Law Firm, PLLC

•Manage daily operations including processing new client intake forms, scheduling consultations, billing, and tending to office visitors
•Facilitate and update onboarding process for office staff
•Prepare memos, legal documents, and other correspondence
•Assist attorney with special projects and legal research

Office Manager

Lockton Companies

•Responsible for scheduling and facilitation of day to day activities for 5 company teams including meetings, correspondence, telephones calls, travel, mail and other related items
•Provided word processing and spreadsheet expertise for client specific projects 
•Managed 15 trend reports on a monthly basis
•Provided assistance in copying, sorting, binding, distribution and/or mailing of requests for proposal or other client information

Benefits Assistant, Contract

Bentley University

•Managed office facility in addition to taking phone messages and tending to office visitors
•Performed daily administrative tasks for office manager in a fast paced environment
•Managed specific projects for events hosted by Multicultural Center

Multicultural Center Student Assistant

Capital One

•Researched process improvements for Call Center operations 
•Applied Business Process Management concepts and tools to daily operations meetings and projects
•Formulated new process improvement for Onboarding team
•Created and organized a financial literacy community service event for 10 volunteers and 50 participants

Process Management Intern

•Project Manager for intern volunteer project of 10 volunteers and 100 participants
•Developed activity timeline, planned, and managed event activities
•Assisted with the initiation of a call center project by preparing four required documents
•Recorded meetings notes and administered weekly project update emails to call center project leads
•Presented summer internship experience to Vice President of Capital One’s Call Center Operations and executive managers

Project Management Intern

City Year

•Served as a mentor, tutor, and role model for students in a low-performing and underserved high school
•Team Math coordinator for Algebra I and Intensive Math
•Provided in-class support in 9th grade Intensive Algebra I and Algebra I classes, as well as after school homework help to all grade levels
•Developed lesson plans and administered math interventions to students at various levels of math ability
•Received extensive training from the Miami-Dade school district on the ELA curriculum
•Participated in community service events around Miami-Dade County
•Completed CPR Certification

Corp Member

•Developed department’s first monthly newsletter 
•Improved project management department’s mailbox functionality through daily management
•Facilitated weekly sales meeting of 5 – 10 department managers
•Assisted project managers with current projects
•Communications liaison for intern volunteer project of 15 volunteers and 80 participants

Passionate hard-working young professional eager to start a Human Resource Management career. Offers a diverse skill set in project, process, and people management from her previous internships and college leadership positions. Skilled in working in face-paced environments while exceeding set expectations.

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