Elevo

Customer Support Manager

SocialLadder

Help Desk Specialist

Popup

My employer from Viceroy Group also started Popup Inc. 
I handled:
- Business Operations: Tool access management, Deel, Slack, Google Admin, 1Password, ClickUp, Notion, Email password resets, Business Ops admin tasks, 
- Merchant Success: Zendesk Suite management, Analytics/KPI, Email Support, Help Centre, Social Media Customer Support
- People: New hire onboarding, Human Resources: Deel, BambooHR: Vacation

Biz Ops & Merchant Success Advisor / People Manager

Viceroy Group

Hired as CS Representative with a swift promotion to Customer Success Team Lead/Escalation Manager within one month of joining. Successfully managed a remote team of 18 CS representatives spanning the US, Europe, & Asia. I do weekly 1-on-1 coaching and escalation support. I oversee the company's Human Resources department. Proficient in a wide range of tools and platforms, like Shopify, Slack, Freshdesk, Reamaze, Google Suite, Microsoft Office, Canva, BambooHR, Deel, Wise, Guru, ShipBob, ChinaDivision, Trustpilot, Zenfulfillment, and Huboo.

Customer Success Team Lead/ Escalation Manager / Human Resources 

Shopify

I'm a skilled Shopify Virtual Assistant, with deep knowledge of the platform's features and functionalities. Experienced in managing online stores, processing orders, and providing top-notch excellent customer support, I'm also a strong communicator - my strengths are positive scripting and negotiation. Highly organized with a knack for multitasking and meeting deadlines in a fast-paced setting, I'm also a proactive problem-solver, adept at resolving issues.

Virtual Assistant

 Jori's Goodies

As a full-time Mom, I started my own School supplies and Food business which closed down after the pandemic hit.

Small Business Owner | Retail

GoTranscript

My primary task is to convert audio content into written text. This involves listening to the audio carefully and accurately typing out the spoken words.

Transcriber

Startek Philippines

I got promoted to the position of Senior Engagement Specialist at T-Mobile, responsible for overseeing GenCare Chat, T-Mobile Messaging, and T-Mobile Customer Care. In this role, I handled escalated calls, chats, and messages while co-managing a team. Additionally, I actively contributed to training new hires and supporting Most-Help-Needed agents so they could reach their KPIs.

Senior Engagement Specialist

I've specialized in providing formal yet friendly written communication via T-mobile live chat. Handling dual live chats, I developed strong multitasking abilities. My commitment to excellence translated into consistently providing exceptional T-Mobile customer service, as well as proficiently troubleshooting mobile phone issues.

Live Chat representative

I served as a Voice Gen Care Representative for a prominent U.S.-based telecommunications company, T-Mobile. My responsibilities encompassed a diverse range of duties, including Customer service, Basic technical support, and Sales. I adeptly managed interactions with customers, addressing their inquiries, technical assistance, and right-fit sales purchases. This has equipped me with valuable expertise in delivering top-notch service and fostering positive customer relationships.

Customer Service Representative (Telco Voice)

Private Duty Nurse

I've had the immense privilege of providing holistic nursing care to a remarkable 91-year-old bedridden lady battling Alzheimer's disease. As her dedicated caregiver, I worked with compassion, empathy, and unwavering commitment, tailoring a personalized care regimen that went above and beyond conventional standards by fostering a supportive environment.

Personal Nurse

As a Nursing Research Assistant for a Ph.D. in Nursing program, I played a crucial role in supporting a doctoral candidate in her research endeavors. I contributed to various research tasks, data collection, analysis, editing, and documentation to ensure the successful execution of research projects.

Nursing Research Assistant (PhD in Nursing research)

For more than 10 years, I’ve been advocating for a Customer-centric approach in Customer Service. My experience ranges from Healthcare to Customer Success, this is why I care for my customers and my team. 

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