Maaike Groenewege

Convocat BV

Activities
- Conversation design
- NLU design & optimisation
- Generative AI consultancy & prompt engineering
- Team coaching, mentorship & community building
- Content architecture & single sourcing strategies 
- Keynote speaker and lecturer

Clients
KVK, ABN AMRO, Readspeaker, Obi4Wan, Epiphany RBC, We Are You, Eerstestap.nl, Zapr Labs, Axis Information Design, Independer, Essent, CZ, Botscrew, Cashew.ai. 

Technology stack
- Conversational AI: IBM Watson, Dialogflow, Digital CX, Cognigy, Microsoft LUIS, Voiceflow, Botpress.
- Testing & training: Botium, HumanFirst, Cross Validation with Python
- Generative AI: OpenAI playground, GPT-3/3.5/4, Anthropic Claude
- Programming languages: JavaScript (beginner), Python (beginner), JSON/APIs (basic)
- Currently learning Rasa, NLP with NLTK and Spacy.

Founder, prompt engineer, conversation design lead & coach, conversational AI trainer

Generative AI Strategy

- Generative AI use case discovery & analysis
- Designing effective & robust prompts for text-related tasks.
- Designing agents, chains & workflows for AI-based applications (both generative & hybrid)
- Developing best practises for prompt change management, prompt testing and LLMOps
- Finally using & extending my new-fangled Python skills on the job! :-D

Prompt Engineer (via Convocat)

OneReach.ai 

Designed generative AI solutions (Open AI GPT/ChatGPT, Anthropic Claude)
Designed effective & robust prompts for AI skills library & Intelligent Digital Workers. 
Coached 4 developer teams of young professionals in US and Ukraine in conversation design and NLU.
Built a conversation design CoP and developed & delivered in-company training. 
Streamlined organisational processes, ways of working and quality gates
Assist pre-sales demo team in use case analysis.

Linguist | Prompt engineer | NLU trainer | Community of Practice leader (via Convocat)

The European Chatbot & Conversational | Generative AI Summit

As the program director for the European Chatbot and Conversational AI Summit, I bring together top voices from the conversational AI field.

For the 2023 edition:
- Increased global reach of the conference; promoted the event in national and international conversational AI networks. This significantly contributed to doubling the number of attendees compared to the 2022 edition.
- Programmed high-profile speakers.
- Presented & chaired day 1.
- Advisor to the organisational committee.

Program Director

Independer

Ik ondersteun Team Indy in drukkere periodes bij het optimaliseren van de leukste bot van Nederland!
- Overhoren: ik oefen Indy's vraagherkenning (klantvraaganalyses)
- Stampen: ik check of Indy's parate kennis not up-to-par is (content & gap analyse)
- Rijtjes en woordjes leren: dat vocabulaire, dat moet natuurlijk wel bijblijven! (entities modelleren)

Conversational analyst (via Convocat)

kvk.nl

Coaching for new conversation designers
NLU analysis and optimisation

Conversation designer & coach (via Convocat)

Essent

Optimise NLU performance & intent architecture, coach team on voice tech, SSML & speech recognition.

Conversational coaching voor een van de leukste conversational teams van Nederland: Team Indy!
- inrichten van contentprocessen en conversational werkwijzen
- training en kennisdeling over conversation design, data analyse, NLU, informatie-architectuur
- mee-ontwerpen en bouwen van dialogen
- opzetten entiteitmodellen

BotsCrew

I coach BotsCrew's conversation designers in information architecture, NLP/NLU, and sparking our inner creativity.

Conversation design coach (via Convocat) 💙💛

Modelling content architecture, ontology design.

Content architect/ information analyst (via Convocat)

Prompt engineering | Conversation design | Linguistics | NLU/NLP | qwertyploinking | I build communities

I'm taking a new turn: Large Language Models and LLM prompt engineering! 

🙋‍♀️ Are you my future client? 
- Conversation designer wondering what next steps to take?
- Conversational PO and curious what's next for your conversational AI solutions? 
- CX manager wondering how large language models can add real value for your customer service organisation?
👉Come along and explore with me! (And don't worry, all your bots can come too, we need them!)

👩‍💻 Are you my technology partner?
- Got a really cool idea that you want to validate?
- Looking for a connector, communicator and language nerd?
- Don't mind helping me out with my coding challenges every now and then?
👉 Let's work together!

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