Woola

•  Prospecting and qualifying potential customers
•  Presenting the company to potential prospects and building long-term relationships with them
• Identifying prospect's needs and suggest appropriate products/services through direct telephone, emails and LinkedIn
• Qualifying leads from marketing campaigns as sales opportunities
•  Developing sales strategies to draw in potential buyers or to solicit new potential
customers.
• Researching and implementing other sales channels, such as trade fairs
•  Collaborating with sales development representatives on strategies for key accounts
•  Reporting to the Management on sales results

Sales Manager

Maailmanaer OÜ

Photographer

Katana Cloud Inventory

• Took ownership of the product feedback loop between customer-facing teams (support, onboarding, success, sales, partnerships) and product teams
• Assisted product teams in analyzing the product insights gathered by customer-facing teams, making sure the relevant data and insights are available to make decisions for the product roadmap
• Tracked whether the process for recording product feedback is followed by customer-facing teams
• Found ways to continuously improve the product feedback loop

Voice of the Customer

• Offered workflow suggestions to enable customers to better use Katana as well as investigate new solutions with respect to apps that help our customers expand and succeed in their business.
• Worked in a cross-functional way with other teams (product, marketing, & engineering) to continuously contribute to the feedback loop that improves Katana’s product on a whole.
• Identified technical issues that were reported to product teams and engineering and saw through to their resolution for customers.
• Logged feature requests in both user votes as well as user context to provide suggestions on product improvements and user experience.
• Contributed to and improved the overall internal support workflows within the Customer Experience team by working closely with Sales, Onboarding, Partnerships, and Customer Success.

Tech Stack: 
• Intercom 
• JIRA 
• HubSpot 
• Confluence
• Klaus
• FullStory
• Guru

Customer Experience Consultant

Outfunnel

• Provided product support service to customers through chat, email, webinars and virtual meetings
• Developed and maintain strong relationships with customers to increase loyalty and retention
• Understood the business challenges of the customers, found gaps in their workflows and recommended ways to get most value out of using Outfunnel
• Provided customer training and education on company product, service and sales & marketing trends
• Operated and improved customer success stack and documentation to ensure we have the right tools in place to operate efficiently
• Documented and updated customer success activities into systems in an accurate and timely manner
• Collaborated with marketing and product functions to ensure optimal onboarding and retention of customers.

Customer Success Manager

Guardtime

• Organised and coordinating company events.
• Managed travel plans and logistics for international activities.
• Maintained stock control of office supplies and processing purchase orders.
• Greeted guests and efficiently managing inbound calls.
• Facilitated the onboarding process for new employees.
• Contributed to marketing efforts by writing and posting company updates.

Executive Assistant to Chief Operations Officer

Marlin Fine Foods

• Leaded sales efforts to establish and expand the company's presence within cafés, restaurants, and hotels throughout metropolitan Sydney and regional New South Wales.
• Formulated and executed business strategies to drive growth, enhance market penetration, and foster long-term sustainability.
• Managed financial aspects, including budgeting, forecasting, and financial analysis, to ensure the company's financial health and profitability.

Business Operations Manager

Redeem Nordics

Senior Sales Executive 

• Managed outbound and inbound sales for an international B2B company.
• Employed a consultative and solution-oriented sales approach to understand clients' specific needs, challenges
• Successfully initiated and nurtured relationships with international businesses
•  Managed existing client portfolios, consistently ensuring their satisfaction and loyalty through effective communication and personalized service
• Collaborated closely with clients to understand their evolving requirements and provided tailored solutions to them

Sales Executive

• Organised and coordinated company events.
• Managed travel plans and logistics for international activities.
• Maintained stock control of office supplies and processed purchase orders.
• Greeted guests and efficiently managed inbound calls.
• Facilitated the onboarding process for new employees.
• Contributed to marketing efforts by writing and posting company updates.
• Managed travel plans and logistics for international activities.

Office Manager

Customer experience professional with eight years of experience in support, sales, success, and onboarding. Used to working in high-paced environments, as I've worked in startups for the last couple of years. I take work seriously but not too seriously cause there's always room for dad jokes.🥸

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