Standard Chartered Bank

Short Term Assignment on operational tasks

Operational Specialist

-Won recognition for being a good role model on Digital adoption 
-Won CEO award as top 3 A3 in Ghana
-Championed SC mobile service adoption thus achieving beyond the target assigned.
-A3 foundation and practitioner champion 

-Ensure account servicing(account amendment) are resolved within TAT
-Manage and resolve client issues 
-Training of external stakeholders regarding account servicing 
-Accountable to the end to end processing of cheque books

-Vendor engagement and monitoring of mortgage process 
-Ensuring mortgage documents are intact
-Preparing registered mortgage documents for security perfection 
-Ensuring valuation are conducted for all mortgages in custody 
-Maintaining detailed checklist for mortgage documentation 
-Perform releasing of documentation

Analyst, Account Servicing & Mortgage Documentation

Short term assignment on operational tasks

Operations Specialist

-Embossing of Debit cards
-Reception, segregation and dispatch of captured cards
-Processing of card destruction 
-A liaison between the internal and external stakeholders in cards processing and delivery

Card Operations Analyst

-Client  credit background checks 
-Loan processing 
-Balance transfer processing 
-A liaison between the internal and external stakeholders on loan processing 
-Advisory role to sales team

Operations Assistant

Mon-tran Limited

•	Promote and maintain positive relations with all contacts, customers and potential customers
•	Cross-checking of cash/cheque collected from clients ensuring amount collected corresponds to amount on pay-in-slips
•	Ensuring that the collected cash and cheque are credited to the accounts of respective clients
•	Provide excellent customer service to clients
•	Collect cash/cheque from customer points on routes
•	Make payment at designated banks accordingly
•	Perform relieving duties to clients at Beige Capital as a Customer Service Advisor and Tellering

CIT-Teller

CalBank PLC

Generated new account for clients
Handle clients complaints
Selling of banking products

Customer Service Ambassador

Experienced in operations across different roles including Lending operations, Cards operations, Account servicing and Mortgage documentation with a demonstrated history in the banking industry. 
Excellent at digital transformation, digital adoption and services and re-engineering. Strong finance professional with a Bachelor's Degree focused in Management and Computer studies from Wisconsin International University College and an MSc International Business from University of Ghana.

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Mabel Normanyo

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Mabel Normanyo

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