Madasamy Palpandi's Linkedin Analytics

An experienced Application Support Engineer having 11+Years of experience in IT industry in Learning and Development with Cornerstone On-Demand, SAP Success Factor, Salesforce CRM Administrate and Saba LMS functionalities. in Learning Management Systems implementation, migration, reports development and integrations and various ITIL Service Management processes including Service Requests, Incident, Change Management and Problem Management. Customizations for creating Online Training, Instructor Led Training (ILT), Web Based Training (WBT) offerings. I have experience in training customers on application functionalities and have been appreciated by Project Manager and Delivery Head for my extensive support in closure of maximum number of tickets within the team. I have expertise in Application Support Management of LMS L1, L2 and L3 tickets received from end-users. I am self-motivated developer with ability to learn new technologies and have valuable experience in planning and executing various phases of the software development to deliver innovative, high-performance applications, websites and databases for major industries. I have experience working as individual contributor and also as a team member with excellent interpersonal skills.