iLobby® Facility & Visitor Management

Customer Success Manager

Access KW

App development to reduce access barriers for individuals or caregivers of individuals with disabilities within Kitchener Waterloo

Founder

Communitech

-Led onboarding process enhancement and engagement strategies for early-stage startups, optimizing the initial customer journey.
-Reversed declining membership and engagement trend, achieving a 47% increase in B2B membership onboarding over 12 months. Additionally, implemented strategies that led to a significant turnaround in engagement, resulting in a 32% increase in sign-ups for our Advisor sessions as well as a drastic improvement in our Net Promoter Score.
-Ensure Salesforce data integrity through SQL queries, driving comprehensive data collection and utilizing insights for strategic engagement.
-Collaborate with diverse stakeholders, including CEOs and VPs, in leading executive-level meetings and contributing to productive workshops to drive member engagement and satisfaction.
-Proficient in comprehending the unique needs of our member firms and adeptly aligning our solutions to not only integrate seamlessly but also enhance their overall membership experience.

Membership Engagement Specialist

Coordinator Founder Services

Lifemark Health Group

Program Manager

Xpansive Living

-Identified gaps in outpatient neurorehabilitation, founding a service for in-home and community integrated rehabilitation.
-Established partnerships with local hospitals, clinics, and senior services, serving as a liaison for holistic healthcare coordination.
-Orchestrated and executed the end-to-end sales process by leading the charge on prospecting, client engagement, needs assessment, proposal development, negotiation, and successful deal closure. Demonstrated prowess in driving revenue growth, fostering client relationships, and ensuring the delivery of high-quality services.
-Surpassing industry benchmarks in Customer Lifetime Value by implementing targeted customer success initiatives, fostering long-term client relationships, and consistently delivering high-value experiences. 
-Created lasting systemic impact by educating, recruiting, and training Kinesiologists in neurorehabilitation and meaningful movement.
-Successfully pitched and implemented the business model to a national company (Lifemark), securing partnerships, and seamlessly integrating the program into their operations.

Epona Rise Retreat Centre

-Increased boutique hotel guest bookings 300% through target market segmentation, sales channel optimization, social media marketing and attracting high-value group bookings.
-Raised hotel profile to a region leading 9.2 score on Bookings.com and 5 stars on Home Away.
-Implemented sustainable business and hospitality tools: financial forecasting sheets, guest operations playbook, new team training modules, impactful customer scripts, and targeted marketing collateral.

Business Consultant

Pathways Therapy

Waterloo Region Family Network

Family Resource and Program Manager

Heart and Stroke Centre for Stroke Recovery

Research Coordinator

Thrive on bringing innovation to the processes and humans behind products, programs, and businesses.

Passionate about empowering others to excel and utilize their superpowers.

Lead and create sustainable change with research and data driven results.

Naturally drawn to the complexity and agility required in navigating problems.

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