Don Hattan Dealerships

- Answer incoming phone calls and schedule appointments
- Quote customer repairs via phone or in person as needed
- Assisting other advisors customers and updating as needed
- Check customers in, address their concerns, obtaining as much information as possible to create a repair order (RO)
- Work directly with technicians to create a plan of repair for each RO
- Work directly with the parts department to locate parts needed for repair, find alternative parts/prices as needed
- Communicate with customers via phone, text, or email to go over repairs requested or additional repairs needed

Service Advisor

Carvana

- Facilitate and coordinate the delivery of recent purchased vehicles to customers, ensuring the vehicle is up to standards & satisfactory by completing a pre-delivery checklist & resolving any issues prior.
- Ensure customers have a positive experience with the company by frequently interacting with them and promptly responding to any questions or requests, urgently working to resolve any issues or complaints.
- Efficiently auditing documents and completing the administration process to ensure a smooth transition of vehicle ownership.
- Train & prepare new hires for all aspects of the role using various hands-on activities. (Training Mentor)
- Create local teams next day logistics schedule (100-150mi radius, spanning from KS to OK)
- Daily reconciliation of current inventory
- Insuring all haulers are up to date on preventative maintenance, tire quality, and DOT certifications, working with local repair facility to insure haulers are safe to operate on a day to day basis and maintaining a monthly audit

Customer Advocate 2

- Delivering a unique experience to each customer
- Delivering a variety of vehicles on a single or double car hauler, manually loading and unloading of each vehicle
- Create temporary registration for customer's vehicles and notarize registration documents
- Maintaining DOT certifications and Carvana's driver qualification policies
- Assisting all co-workers when available with various tasks
- Completing all required KS and Carvana forms with customers accurately and efficiently
- Having and maintaining a KS notary with bond

Customer Advocate

- Provided outstanding customer service by listening to customer wants/needs and setting up appointments for the proper advisor
- Contacting customers about vehicle recalls and recommended services based on their service history and maintenance program
- Assisting answering any incoming calls in a timely and professional manner for all departments
- Submit all extended warranty repair orders and claims on behalf of customers and the dealership
- Coordinated with fleet companies and the manufacturer warranty to close and pay outstanding repair orders, handling roughly $200k-$350k per month
- Participate in training programs provided by the dealership and General Motors to grow knowledge of current and future products and programs that are offered

Warranty and Service Clerk

Twister City Harley-Davidson

- Oversaw daily office duties, such as managing a multi-line telephone system, tracking calls, assisting walk-in customers, and working with Kansas State websites to verify and create paperwork for customers.
- Promoted introductory Riding Academy Course to customers daily by informing walk-ins of the program, resulting in 125 client sign ups over five month period
- Managed various parts of Riding Academy Course, including ensuring all records were updated and transferred them to the KS Dept. of Rev., as well as used Talon to handle client payments

Administrative & Marketing Assistant

Interstate Studio and Publishing

- Took school portraits at various schools in the region, requiring early morning and late night shifts.
- Learned portrait set-ups as well as formal camera techniques to ensure children and their families obtained a memorable photograph documenting the school year.
- Communicated with schools about timing and location to ensure a seamless experience for all.

Photographer

Rusty Eck Ford

- Presented both new and pre-owned vehicles to customers in a professional and informative way to promote the sale
- Maintain an ongoing relationship with customers to continue their business and create a personal network
- Conduct test drives and walk-throughs of each vehicle presented
- Negotiate sales closure in a professional manner, some times including a sales or finance manager
- Help facilitate the delivery of the purchased vehicle for clear understanding of each feature and high lighting operations, warranties, and service requirements
- Maintain up-to-date knowledge on current and upcoming products, which range from vehicles, accessories available per vehicle, financing options, promotions/discounts, and referrals
- Help educate new members of the team and attend furthering education seminars as presented

Sales Consultant

State Farm ®

- Provided prompt & friendly customer service, including responding to various inquiries, explaining coverages & policy changes, taking payments over the phone, and more, to encourage clients to return
- Generated 10-15 leads a day, to ultimately lead to sales, by obtaining information from past customers or new prospects

Sales And Marketing Associate

Rally House

- Packaged online customer orders and prepared for them to ship
- Assisted customers in finding products and answering any questions they had
- Merchandising, making sure the sales floor was up to standards

Seasonal Sales Associate

Walmart

- Enabled an easy & relaxed shopping experience for customers by greeting them, overseeing check out, assisting clients in finding various items and answering any questions, and helping with self-checkout

Cashier

- Unloaded company trucks, organized shipments, & stocked store shelves & displays to facilitate a successful store

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