Liminal

Partner Account Executive

Ping Identity

•Increased AWS influenced deals to $11.1 million ACV, co-sell motions 245%, joint deal wins 162%, marketplace deals 366% to $30.2 million TCV/$6.1 million ACV, and sourced pipeline opps 439% to $3.7 million ACV
•Reorganized lead cycle from partner marketing events to increase conversion rate to 30%
•Closed 80% of marketplace deals including additional VAR, MSP, and GSI channel partners 
•Managed GTM strategy, co-sell & co-market motions, partner & sales enablement, and operational execution of global partnership achieving 250% program growth YoY
•Exceeded all 2023 KPIs by August 2023
•Mapped entire automation flow to increase efficiency and scalability of co-sell engagement through data driven indicators

Partner Alliance Manager

Avalara

•Built partner programs, onboarding, and enablement tools from the ground up 
•Performed as partners’ internal advocate as the liaison with sales, product, and compliance 
•Established trusted advisor relationship with key partners through white-glove service 
•Collaborated cross-departmentally in developing and documenting internal processes for new partner products 
•Technically conversant in existing and new product offerings transferring knowledge to partners and enabling customer growth

Partner Account Manager

•Grew a portfolio of 500+ accounts for mid-market and enterprise customers across the entire customer life cycle 183% 
•Fostered relationships with key enterprise customers for account retention and growth maintaining a 4% churn rate and returning a +67 NPS score
•Led cross-departmental project restructuring division to better service customers and increase internal efficiency
•Trained new team members across implementation, compliance, and support

Senior Commercial Account Specialist

•Identified customer need and developed new Commercial Account Specialist role
•Assisted sales team in scoping and implementation of new commercial accounts 
•Handled complex customized projects for key accounts

Commercial Account Specialist

• Prepared lodging and hospitality returns for multi-million dollar hotel chains and property management firms in all 50 states and US territories 
• Assisted in customer service requests for all customers
•Managed the delinquency resolution team for all jurisdictions and customers
•Analyzed each month's patterns and optimized process  to reduce overall delinquencies

Compliance Analyst

Partner Manager with 7+ years experience in B2B SaaS dedicated to driving revenue from building strategic GTM programs with partners addressing mutual customers’ needs. Looking to continue growing my career building a partner-first organization investing in increasing sales and problem solving for customers through successful relationships with partners.

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