Tibber

Growing the support team in Sweden and making sure that the knowledge, inspiration and team sprit grows with us. With pressure and high targets, it's my duty to pave the way for our support heros so that they can perform their best and be as creative as possible.

Customer Support Team Lead

DPOrganizer

There is nothing more thrilling than seeing that "Aha" or "wow" moment hit when working with customers and team members! Today I take care of DPOrganizer's customer portfolio and manage the Customer Success team. It is within my responsibilities to inspire, coach and plan the work for the team members, with the goal to drive the way DPOrganizer works with customers. This includes the defining and implementing of processes and structure while creating a fun and inspirational environment.

Customer Success Team Lead

Building relationships and working on quality instead of quantity is Key! With focus on our key customers, it's my job to listen, guide and ensure high quality within trainings and service. With everything from onboarding to QBR's and renewals, I'm there throughout the life cycle.

Key Account Manager

Cint

Responsible for Swedish, Norwegian, and Danish accounts with focus on account development and product training, as well as promotion of the company’s platform and products.

To grow my portfolio of existing customers, I guided them to make better use of the Cint platform, get better quality results while making better use of Cint’s assets and increase revenue.

Customer Success Executive

EF International language school

Intensive language course -  Business English and Management program.

Student

AbbVie

- Responsible for the reception and the switchboard of the company
- HR administration
- Responsible coordinator for all new employees at the company
- Supply coordinator
- Responsible for the purchase of office supplies 
- Coordinator for Abbott / AbbVie conferences at Solna Gate

Office Assistant

ManpowerGroup

Receptionist

Abanoub Travel

- Book hotels
- Book Nile Cruises 
- Manage and confirm group bookings
- Make customized sightseeing packages
- Book client meetings

Sales Assistant

FOREX Bank

- Administrative data covering the HQ general part. 
- Sending monthly reports to all Forex stores throughout Sweden and Denmark 
- Large mailings to all Forex customers, 
- Arranging conferences and meetings at the office. 
- Assist the owner of the company to issue visas to the Ivory Coast.

"Success is a lousy teacher". I learn something new every day and there is nothing more inspiring and humbling than growing and helping others to grow around you. By listening, showing patience and communicating in simple ways, we can do wonders.

Areas of experience: Customer Success, Account Management, Project Management and Team leadership.

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