Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.

More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Product Specialist

Unacademy

Senior Quality Analyst

Unacademy is an Indian educational technology company, based in Bangalore. Originally created as a YouTube channel in 2010 by Gaurav Munjal, the company was founded in 2015 by Munjal, Roman Saini, and Hemesh singh.

Following are the roles and responsibilities followed by me religiously 
-> sampling and auditing of calls
-> delivering feedback through text,mail,call and through zoom sessions
-> making sure BDE’s are adhering to the feedback
-> closely tracking down performance and improvement of BDE’s
-> Handling of  PMC,GMC,OJT and help in certification of BDE

Quality Analyst

Magnus Consulting

Contributing in India's growth by helping SMEs focus on core business decision making by taking care of all their accounting needs and equipping the top management with MIS reports & financial dashboards.

Head of Marketing

Vedantu

Vedantu is an Indian online tutoring platform where teachers provide tuitions to students over the internet, using a real-time virtual learning environment named WAVE (Whiteboard Audio Video Environment) a technology built in-house. It is said to operate on a marketplace model for teachers, where students can browse, discover and choose to learn from an online tutor.

Some of the common responsibilities which i followed religiously were 
-> meeting the daily,weekly and monthly target
-> making cold calls and dialling assigned leads
-> visiting schools and relatives for lead generation and referrals
-> meeting talktime and lead dials target
-> closing deals through online demo and booking home demos
-> regular home demo conduction
-> customer feedback and customer satisfaction.

Business Development Executive - Internship

Hi!
I’m Mahendar, a quality obsessed generation Z individual who loves to dig into customer and process problems and solve them. I firmly believe “We are too busy mopping the floor to turn off the faucet.”


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