Foundever

•	Respond and resolve to contacts/complaints in a professional and timely manner and in line with associated processes and procedures.
•	Record information on contacts/complaints as and when required and maintain accurate records and CRM tickets updating.
•	Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
•	Resolve all dissatisfaction and advise customers on technical troubleshooting steps as (first point resolution) wherever possible.
•	Communicate and liaise with appropriate individuals and departments internally and externally (2nd line.
•	Liaison with 3rd line senior members to provide effective and timely resolution to customer enquiry.

Information Technology System Engineer

Morrisons

● Provide excellent customer support by ensuring products select meet all the required criteria i.e., substitutes, date codes, product quality react to unexpected customer mitigations.
● Confident when working with team members and managers to deliver the company's plan and Administration issued sales target by being Deadline-Driven and Self-Directed to success.
● Maintain an in-depth knowledge of my role and responsibilities while at work in a Fast-Paced working environment.
● Always Delivering company outlined customer focused brand design in spite of competitive challenges when taking customer's enquiries.

Customer Service Specialist

University of Greenwich

- Provide 1st /2nd line hardware and software support in the Faculty’s Computer Lab.
 - Test software functionality and deploy for small IT students labs
  - Assist academics during teaching term with labworks and provide assistance to students for CW.
 - Maintain equipment lending database.
 - Keep up to date with information technology developments.
 - Respond to customer queries in a timely and effectively.
 - Promote the university’s policies on equality & diversity and information security

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Mahi Majedul

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