IGMAKO Smart Solutions

Vice President, Enterprise Client Solutions

1Path

Lead complex negotiations to ensure optimal outcomes for clients and 1Path, demonstrating adeptness in driving agreements that align with business objectives. Manage a book of business for computer and network security services, consistently exceeding revenue targets. Proactively communicate with 1Path clients via phone, email, and in-person interactions to address key needs, fulfill contractual obligations, and ensure timely revenue collection. Monitor all pipeline opportunities using Zoho CRM, providing regular updates and comprehensive forecasting reports to management.
●	Increased IT sales by identifying challenges faced by the portfolio of clients, developing strategic initiatives, and outlining a roadmap while conducting quarterly account business reviews.
●	Cultivated new business relationships and devising tailored solutions for clients in North America.
●	Streamlined onboarding process for sales projects by overseeing implementation from contract signing to project closure.
●	Recognized as a top sales performer and demonstrated extreme ownership in delivering exceptional customer service while managing a diverse portfolio of clients.

Client Executive

NCR Corporation

Optimized transaction processes by leading creation and processing of legal contracts and monitoring purchase orders (POs). Directed banking service sales across assigned territories in the U.S. Northeast and Midwest Regions, with a focus on managed services, IT, and SaaS solutions. Collaborated with Channel partner network to capitalize on shared goals and opportunities for selling NCR managed services. Conducted ongoing analysis of all channel partner contracts to ensure accurate revenue recognition for all licensed products in customer install base. Worked closely with HW account executives to leverage shared goals and opportunities for selling NCR managed services.
●	Contributed to a total renewal annual revenue of $70M (in addition to $30M net new business) by leading entire sales cycle, from negotiation to contract completion, for approximately 350 direct customers and 50 channel partner customers.
●	Achieved a 113% contract renewal rate, 216% new business upsell rate, and maintained a 102% NPS score.
●	Secured new business opportunities and expanded customer base by engaging in RFPs, RFIs, and bid proposals.
●	Exceeded revenue/profitability targets by aligning customer needs with NCR service solutions and managing customer relationships.
●	Recognized as a top 1% sales performer on team and honored as a President's club winner globally.
●	Optimized problem-solving and enhanced customer account efficiency by interacting with cross-functional teams, including professional services, solution architects, managed services, customer success, software, and project management teams.
●	Directing all sales pipeline opportunities (Salesforce) with weekly updates and regular management forecasting reporting.

Sales And Service Consultant

Opened sales market for robotics process automation (RPA) services in Serbia as part of digital banking offerings. Conducted coaching and training sessions for new team members on sales processes, customer relationship management, and productivity enhancement techniques. Maintained a customer-driven focus in CRM (Salesforce), effectively resolving customer issues and fulfilling needs to create new business opportunities.
●	Grew customer accounts and increased market share by collaborating with other operations teams.
●	Fostered cross-functional teamwork for successful service delivery and problem-solving.
●	Recognized as a top 1% sales performer on the team, recipient of Top Service Sales Rep for 2020 overachieving target for contract renewals, new business upsells and NPS score, and honored as a President's club winner globally. 
●	Boosted customer satisfaction and successful service deployment by managing account of 100 assigned customers in USA.
●	Achieved personal revenue quotas on a quarterly basis by offering accurate sales forecasting to management.
●	Drove service sales for ATM banking while expanding cross-sell services, consistently surpassing revenue and profitability targets.
●	Developed new and existing business opportunities, expanded customer base, and navigated through sales funnel to closure.

Inside Sales Financial Services 

National Health Fund RFZO

Managed all financial aspects of business accounts for five hospitals in Belgrade, Serbia. Handled contract obligations and ensure compliance with contractual agreements. Monitored and controlled financial transactions, including invoicing, payments, and budget allocation. Built and maintained strong relationships with key stakeholders at the hospitals to foster long-term partnerships.
●	Optimized revenue generation and cost management by conducting financial analysis and providing insights.
●	Addressed financial issues and ensured customer satisfaction by collaborating with internal teams.

Key Account Manager

National Health Fund RFZO 

Negotiating and contracting with 50 hospitals, institutes and healthcare institutions as well as over 100 private pharmacies.

Contract Manager

National Health Care RFZO

•	Financial Analysis: review if the correct allocation of financial budgets was given to the hospitals in Belgrade, Serbia
•	Financial control of annual budgets dedicated for hospitals in Belgrade, Serbia: control of proper use of given financial resources to hospitals 
•	Financial planning: coordinating allocation of future annual budgets for designated hospitals in Belgrade, Serbia

Financial Analyst

Devox Connexion, Belgrade, Serbia

Consulting per project basis
•	Engaging in real estate projects with foreign clients that includes negotiating contracts, and tour of properties
•	Translating and preparing various business documents

Diplomatic Business Interpreter/Translator

Inter-Tel Inc.

•	Purchasing Department contracting and negotiation: preparing Request for Information (RPI), Request for Qualification (RFQ), Request for Quotation (RFQ), and Request for Proposal (RFP). 
•	Produced Market Analysis: performed research to analyze current marketplace and forecasted future market trends
•	 Business plans: created comprehensive breakdown of costs and revenue, with emphasis on company’s financial and operational goals and benchmarks

Contracted Project

Honeywell Process Solutions

SWOT analysis: created SWOT for companies based on strengths, weaknesses,  opportunities and threats from the marketing perspective 
•	Marketing. tactics & strategies: developed marketing plan, evaluating company’s target market and thereby identifying which tactics to use for achieving strategies for increased profitability

Coca-Cola

SWOT analysis: created SWOT for companies based on strengths, weaknesses,  opportunities and threats from the marketing perspective 
•	Marketing. tactics & strategies: developed marketing plan, evaluating company’s target market and thereby identifying which tactics to use for achieving strategies for increased profitability 
•	Financial analysis: reviewed  and evaluated in order to identify more efficiently operations for streamlining assets/liabilities, and improving profitability 
•	Produced Market Analysis: performed research to analyze current marketplace and forecasted future market trends

At IGMAKO Smart Solutions, my focus as Vice President of Enterprise Client Solutions is firmly on enhancing our sales effectiveness and client satisfaction. With expertise in CRM and high-stakes negotiations honed at 1Path, I've consistently surpassed revenue goals by developing tailored strategies that address each client's unique challenges. My approach blends a commitment to building robust customer relationships with a strategic oversight of our sales pipelines.

With the team, we've driven IT sales growth by proactively engaging with clients and crafting solutions that align precisely with their needs. This client-centric methodology, coupled with my experience in managing complex business portfolios, ensures that our contractual obligations are not just met but exceeded. Our success is reflected in the robust and lasting partnerships we forge, underpinned by trust and mutual success.

Taplio

Maja Ilic, MBA's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Maja Ilic, MBA's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Maja Ilic, MBA's Linkedin Analytics