Mamdouh M.'s Linkedin Analytics

Mamdouh is a seasoned professional with over 20 years of experience in customer experience management and sales and distribution optimization. He has held senior positions in leading telecom companies. Mamdouh was Customer Experience Director in Roshan whereby he transformed contact center to a profit center as well Created vision, drove strategy, outlined the roadmap and executed approach towards the organizational transformation to customer centric. Mamdouh also Acknowledged for reconfiguration of Sales & Distribution channel that enhanced performance and customer satisfaction at local/ regional levels as previously associated as Vice President Sales with Etisalat Afghanistan, involved in enhancing market share through acquisition/ retention of profitable customers, sat up effective low cost distribution channels and partnerships; coordinated strategic development/ implementation of advertising, brand awareness, communications and public affairs programs. Throughout his professional career, he has gained significant exposure in enhancing profitability through utilization of business KPI’s and performance management process, developed new business role in launch of untraditional sales channels - kiosks project and affiliate program leading to significant enhancement in market penetration. Top Achievements: - Instrumental in reconfiguration of Sales & Distribution channel to enhance performance and customer satisfaction at local/ regional levels - Acknowledged for efficient management of E-quiz project to be used as an evaluation tool for knowledge assessment of commercial department employees - Successfully implemented Etisalat Intranet project to enhance flow of information between EA departments and generate awareness of employees in all aspects - Played key role in launch of two untraditional sales channels - kiosks project and affiliate program leading to significant enhancement in market penetration. - Implemented shop-in-shop alliance to perform customer service operation through company employees in all the franchises. - Established regional department structure pertaining to recruitment, process and procedures to enhance operation across the country. - Transformed call center from a cost center to a profit center with 36% Margin profit. - Contributed in the Design and the Deployment of CRM.