manas biswal's Linkedin Analytics

Experienced Application/Production Support Analyst with a demonstrated history of working in the information technology and services industry. Skilled in complex data analysis, pattern recognition and production support and troubleshooting with proficiency in Shell Script,RHEL, Windows Server, Azure and DevOps tools. Strong information technology background with a Bachelor of Technology (B.Tech) focused in Electronics and Communication Engineering from Centurion University,Odisha. - Around 10+ years of experience as an IT Support Analyst, Application/Production Support Engineer in Payment and Banking Domain. • Proficiency as SME in Application Support based on JAVA,Tomcat and Nginx Application Server Platform • Exceptional knowledge of Agile Programming technologies and Software Development Life Cycle • Strong Knowledge of the processes involved in support cycle o Change Management Process o Release Management Process o Incident Management Process o Problem Management Process o Functional Testing and System Testing • Consistently ensured adherence to SLAs, IT Operations and Infrastructure Management • Certified on Java and SQL from J-Spider • Proven ability to enhance operational/ administrative effectiveness and meet operational goals within the cost, timelines & quality parameters. • An effective communicator with good interpersonal and client interaction skills - Ability to work both independently and within a team-oriented framework - Capability to communicate well and work in diversified culture - Strength in self-management with highly developed time management skills..