Muralimohan Mandala's Linkedin Analytics

At Ceipal, our team excels in turning data into actionable strategies to reduce SaaS churn, leveraging my proficiency in project management, business analytics, and process enablement. My role as Senior Business Operations Analyst involves discovering the underlying causes of customer churn and bolstering customer success by refining service processes, which has improved engagement and retention. With a PGDM degree specializing in Marketing and Business Analytics & IT from IMT Nagpur and a B.Tech in Civil Engineering, my educational background complements my analytical capabilities. The transition from a Management Trainee to my current role within six months at Ceipal epitomizes my commitment to growth and excellence in operational strategy and customer-centric solutions.