Self Employed

Performed a variety of services including office work, vendor, and estate management during a recent move and new home purchase for a client. Airbnb host and cleaning services. Computer services. Housesitting and Animal Care.

Freelance

Arizona State University - Edson College of Nursing and Health Innovation

Student

Apria Healthcare

Conducted daily sales calls to establish new and maintain ongoing business with referral sources in the medical community.
Validated and developed territory call plans to qualify new and maintain existing accounts to grow the business.
Entered call plan and logs calls along with the decisions and outcomes into Salesforce.
Used Apria reports and data such as target ratings to identify referral targets and helps in validating as well as updating incorrect/old data.
Partnered with the Market Leader to review sales territory call plan to achieve strategic goals.
Educated referral sources on the use and application of Apria products and services.
Maintained the highest level of customer satisfaction by resolving and following up on customer concerns.
Partnered with branch management and staff as well as other functional areas within the company to drive sales growth.
Communicated and explained Medicare guidelines around private insurance procedures, pricing information, and product information to referral sources.
Maintained accurate records on prospective and active accounts ensuring information is sent to reimbursement offices for billing and collection.
Ensured billing documentation were complete and accurate.
Performed other duties as required.

Territory Manager - Respiratory

Care Counsel Stanford Health Care

Developed program guidelines policies and procedures for the MedicareAdvantage call center
representatives. Provided daily call resolution instructions. Daily observation of a large volume of calls on  Verint software.Monitored and critiqued daily calls with CMS guidelines. Developed and implemented operational guidelines, updated databases, and provided management with weekly program and employee quality assurance documentation. Attended and hosted daily training in person and on WebEx. 12-person department.
Experience with EPIC, Excel, Visio, Verint, PowerPoint, Wipro, Outlook, and Office 365.

Service Excellence - QA and Training Coordinator

Dr. Miguel Delgado MD

Function as primary liaison between patients and physicians Ensure that every patient receives the
highest quality of care and service from the first moment of contact throughout the check-in, treatment,
and check-out process, to post-treatment follow-up communications. Greet patients assisting in physician
consultations, pre-op and post-op visits, and suture removal. Coordinate patient education, consent,
and discharge procedures. Room and prepare patients for visits. Capture precise and detailed patient
photographs, download to the imaging software, and create layouts. Prepare, help respond to, monitor,
and follow up on patient questions. Clean and stock treatment rooms.

Patient Coordinator/Front Desk Manager

Brownstein & Crane Surgical Services

Transgender surgery center. Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate
person Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice
mail or redirection of calls as needed Facilitates patient flow and communicates delays with patients
and clinical staff Scheduling patient appointments, calling patients to confirm upcoming appointments,
rescheduling when necessary Prepare paperwork and create documents as assigned Collects and
processes incoming and outgoing mail Completes requests for medical records, FMLA/Leave/Disability
paperwork Appropriately and courteously screens solicitors for relevance to organization needs. Collected payments for products, services, and copays as required Responsible for keeping the reception and patient waiting areas clean and organized Monitors office supplies and inventory needs, places orders appropriately Worked closely with Executive Director to support colleagues in other Crane Center locations Performed various other duties as assigned.

Patient Coordinator/  Front Desk Supervisor

Legacy Marketing Group

Carrier partner of proprietary fixed indexed annuities and life insurance. Drive new premium by engaging producers and wholesalers to do business with Legacy. Takes and
makes a minimum of 50 calls per day. Build relationships with producers, wholesalers and their staff
through inbound and outbound calls for the specific purpose of generating new sales. Calls may include
product inquiries and various agent information and status. Motivate producers and wholesalers through
education on Legacy’s exclusive products and appropriately position them against the competition. Assist
with case design, product recommendations, and competitive analysis. Process all inquiries generated
from inbound and outbound call campaigns including but not limited to: faxing/emailing illustrations/
sales quotes and marketing materials, on line supply orders, incentives, feedback from the field, and
registration for Legacy events.

Sales and Relationship Manager

Allstate

Customer Service, upselling current clients, payroll, bank deposits, phones, quotes for homeowners, auto, life and commercial auto, endorsements, etc.

Office Manager

Stonetree Golf Course

Beverage cart attendant. Promoted to bartender, server, banquet, weddings, etc. Private ownership changed to CourseCo during my employment.

Hospitality Associate

Citi

Home equity product sales to brokers. Development of new territory and training of new broker offices. Presentation skills, marketing,  canvassing, cold calling. Monthly quota 3 million.

Wholesale Account Rep

A recent 2022 graduate from the ASU Edson School of Nursing and Health Innovation.

Taplio

Manda Unser's Linkedin Analytics

Manda Unser

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Manda Unser's Linkedin Analytics

Manda Unser

Want to drive more opportunities from LinkedIn?

Manda Unser's Linkedin Analytics