Enboarder

-Managing the entire SMB portfolio of 130+ accounts with a $2M ARR spanning APAC, EMEA & NAM as a Customer Success & Account Manager
- Driving Product adoption, Renewals & Expansion opportunities
- Acting as a Subject Matter Expert to assist customers with drawing the maximum optimal value out of the Enboarder platform
- Strategising & Executing Scalable Success strategies for the SMB segment

Global Account Manager - SMB

Joveo

- Managed a $500,000+ MRR portfolio across NAM & EMEA geographies (T0 & T1 clients exclusively)
- Collaborating with multiple departments (GTM, Sales, Support & Product) to manage escalations
- Driving Production adoption & Delight across the Junior & C- suite
- Focusing on Revenue forecasting & achieving expansions via Upselling & Cross selling of Joveo's suite of products & services
- Key focus on increasing Customer Stickiness by achieving progressive CHI & NPS scores Q-o-Q

Customer Success Manager - US & EMEA Markets

Signzy

Managed the AMC portfolio for Signzy.

Here's what I do on a daily basis:

-I make sure the clients adopt the platform in a hassle-free manner
-As an Advisor/Consultant to them, my job is to help them utilize the platform in a way that increases their business because that's why they purchased the solution in the first place
- Liaising with the relevant teams to manage & resolve escalations
- Revenue Generation - MRR & Product/Service Upsell as well as Cross-selling of Products in multiple departments; Contract Renewals
- Participation in product enhancements & upgradation to deliver a fruitful Customer Experience

Customer Success Manager

LimeTray

Acting as a consultant to key accounts, taking an overall interest in their business & solving for their needs through LimeTray’s products & services
- Handling a portfolio size of 100 influential F&B clients across the country with monthly GMV ranging from 5 to 90 Lakhs a quarter
- Nurturing existing clients, & generating incremental revenues within these accounts by up-selling additional products & services
- Key point of contact for large accounts to drive a culture of excellence & establish trust among the merchant community
- Driving the health of the portfolio assigned & monitor the same by closely tracking the key metrics - Revenue, Penetration, Product adoption & Churn
- Increased the quarter-on-quarter revenue of 40% portfolio through up-sell & cross-sell opportunities

Inside Account Manager

Tangish

Serving as a Customer Success Manager managing the key client accounts, reporting directly to the CEO.
Key Responsibilities:
- The sole face of engagements with client stakeholders - CTO, CIO, CEO, post-sales to understand the nuances of their work processes, the pain points 
- Formulated a structured CRM road map that increased efficiency of internal operations & sped up development deliveries
- Managed a team of 4 CRM Executives across Delhi & Mumbai
- Daily reporting of open issues with cross-functional teams to drive resolution in a timely manner
- Ran regular check-in meetings through weekly, monthly, & quarterly business reviews to proactively address customer needs, concerns, & provide quick solutions
- Successfully initiated & ran 4 Pilot product runs with 4 Fortune 500 companies within 6 months
- Independently conducted Product pitch & Onsite demonstration & Training through rigorous market research
- Coordinated with finance teams for billing. Mapped the customer journey, identified challenges at every stage, while working closely with the Product and Business teams to implement solutions

Senior Executive - CRM & BD

End to End Recruitment (across profiles including Sales, IT)
Policy Making
People Management

HR Associate

Suvidha Now

Key Responsibilities:
Devising Marketing Campaigns for increasing company outreach.
Brainstorming and Managing along with the Marketing Team.
Monitoring Social Media for the firm.

Marketing & Growth Intern

BrainPundits Technologies

Constructing psychological theory and psychometric test development

Research Intern

Karma Center for Counselling & Wellbeing

Workshop Designing, based on different psychological themes.
Learning and application of the fundamentals of Organizational Psychology.

Psychology Intern

Indian Institute of Technology, Delhi

Actively involved in a project named " Towards a 'Capabilities Approach' to Education: Understanding the Cognitive Dimensions of Access, Equity, and Quality in Indian Education."
Scored, fed and analysed data using SPSS Software
Construction of test and fieldwork.
Acquired intermediate training in SPSS and linguistics under the supervision of Prof. Rukmini Bhaya Nair, PhD, Cambridge.

SANTULAN

Clinical responsibilities included taking Case Histories and Assessments.
Group Counselling
Psycho-Education

Clinical and Counseling Intern

A seasoned Customer Success Account Manager with 6 years of experience in managing Enterprise B2B SaaS clientele from HRTech, AdTech, MarTech, BFSI, FMCG & F&B across APAC, NAM & EMEA geographies.

My KRAs:
Customer Onboarding
Account Management
Managing Account Escalations
Revenue Management & Growth

I am passionate about the way SaaS tools are shaping up & making their mark in every manner of functioning!
You will always find me playing around with tools like Monday.com, Tableau, Power Bi & possibly any enterprise tool that I can get my hands on!

I believe in learning & leading by experience, therefore have constantly put myself in dynamic situations, taking up internships in the areas of Research, Psychology, Marketing, and Event Management.

With the experience of working in spheres including Psychology, Marketing, Human Resources, & Research, dynamism is surely not just another skill on my paper.

Reach out to me at - manikchopra03@gmail.com & +91-8860479481

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Manik Chopra's Linkedin Analytics

Manik Chopra

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