Cisco

• Provide solutions for improving learner survey response rates, including improving Instructor Packets for readability
• Review content, structure, & organization of the Generative AI degreed pathway
• Increased learner engagement by providing more opportunities for learning through the Illuminate TECHtalk Program, partnered with the Cisco Research Team and the Generative AI Team
• Strategized the development of the AI Resources and Training initiative in the Data Education Program 
• Lead in building a team culture, including opportunities for team members to ask questions and receive feedback, share challenges, share milestones and wins
• Support company-wide initiatives
• Communicate with leadership regarding the status of specific projects
• Oversee multiple projects and programs, including TECH for Non-TECH, Data Education, TECHtalk sponsored by Illuminate
• Create playbook containing processes, templates, Standard Operating Procedures (SOPs), roles & responsibilities
• Transformation strategy, change management 
• Innovating in areas of Learner Experience and Feature Adoption
• Building relationships with partners and vendors
• Receive guidance from a senior leader in the Learning and Careers team as part of a formal mentorship program
• Research and create a plan to market Data Education/Generative AI/AI/ML offerings to learners based on skill level, badge level, and historical learning data from LMS utilizing flyers, cross-marketing at events, emails, Webex Spaces, SharePoint pages.
• 10+ years of experience managing programs
• Strong interpersonal & communication skills; excellent verbal & written skills
• Led change in a heavily cross-functional and matrixed organization
• Strong project management skills & ability to mobilize multiple teams towards a common goal
• Manage departmental & cross-functional projects 
• Train team members on current processes & submitting daily deliverables
• MS Office, Power Automate, Litmos LMS, Monday.com, Miro

Senior Program Manager, Learning and Development/Senior Consultant

• Spearhead the development and implementation of the Data Literacy @Cisco Black Belt Program, recognized for its impact in enhancing data literacy across the organization
• Manage a diverse portfolio of Data Science and Data Literacy courses, including courses in topics such as Data Storytelling, Python, R, Data Insights, Data Visualization, Presenting and Communicating about Data, Data Wrangling, Modeling, Data Handling, Deep Learning
• Successfully coordinate training and delivery implementation, ensuring seamless scheduling and logistics for Web-Based Training (WBT), Instructor-Led Training (ILT), Virtual Training
• Demonstrate a proactive approach by providing regular updates on tasks in the queue, adapting to changing needs and timelines, and ensuring project progress remains on track
• Collaborate with multiple stakeholders to streamline processes, enhancing the movement of requests through scoping & delivery phases
• Effectively manage multiple concurrent projects and complex projects with multiple work streams, leveraging cross-functional inputs to drive successful outcomes
• Proactively identify opportunities for process improvement, driving automation and streamlining efforts to enhance efficiency and productivity
• Leverage quantitative results to measure outcomes and outputs of projects and process improvement initiatives, providing valuable insights to inform business decisions
• Strategically develop and organize content for the Data Literacy Black Belt Program, curating resources such as courses, articles, and videos to ensure relevance and value for learners
• Revamp Data Education Programs, implementing enhancements that lead to improved learning experiences and outcomes
• Tools: MS Office (Forms, SharePoint, Outlook, Excel, Visio), Smartsheet, Learning Delivery & Logistics Request Management (LDL), Education Management Service (EMS) LMS, SCORM, Performitiv, Duo Mobile, Webex, Degreed, Tableau, Credly, Workday, Oracle PeopleSoft, Jive, Saba Cloud

Program Manager, Learning and Development/Consultant

TEKsystems

• Identify and manage project risks and issues, while establishing clear success metrics and tracking performance to drive project excellence
• Shape effective communication processes for engaging with vendors, instructors, and learners to ensure seamless program operations
• Utilize Excel, Tableau, and Performitiv for data analysis, generating valuable insights to inform decision-making processes
• Initiate SharePoint site/page development, creating and enhancing collaborative platforms to facilitate knowledge sharing and project documentation
• Part of a team that helped learners to achieve 100+ badges for FY23Q1-2
• Part of a team that oversees Instructor-led class participation, which increased 20% globally in FY23Q1-2
• Part of a team that developed opportunities for 1500+ unique global learner enrollment in FY23Q1-2 for 900+ global classes
• Manage programs in which ~60% of learners returned for another class in FY23Q1-2
• Part of a team that manages programs for 10K+ global learners
• Develop a strategy to measure traction on key metrics
• Present in executive meetings
• Volunteer to assist manager with an initiative to improve team culture and connection
• Manage team meetings
• Partner across Research department, Training Delivery, and Production department
• Manage cross-functional projects

Learning and Development Consultant

Independent Consultant - Contractor

• Support ongoing training needs, including new employee training, follow-up training, and additional training needs
• Exemplify the organization's mission, vision, and values and act in accordance with their policies and procedures
• Serve as a business partner and backup to the System Analyst
• Develop and maintain detailed, customer-focused training materials that reflects upgrades, fixes, and new policies
• Read protocols and contracts and build calendars and budgets for projects and programs

Senior Training And Development Consultant

Independent Consultant/Contractor

I empower training specialists, instructional designers, program managers, curriculum developers, learning coordinators, facilitators, instructors, and learning and development consultants to succeed through a professional training course and a coaching program.

Training Specialist/Instructional Designer Coach and Course Creator

Ladies Get Paid

Member

Elpha

• Change Management, Training
• ADKAR
• Sales Enablement Training that includes leading meetings with SMEs, scripting training, and recording and editing training videos
• ServiceNow Knowledge Management (Process, Personas, Knowledge-Centered Service (KCS))
• Designing, developing, launching, and maintaining highly technical curriculum
• Creating and editing Change Management Training - Static and Dynamic
• Advised on Design Document, Research Document, Storyboard, and Presentation Deck with Transcript for a Corporate University Course for Managers and Leaders on Interviewing and Onboarding
• UAT (User Acceptance Testing) in ServiceNow, Scripts, Stories, Test groups
• Organizational Change Management (OCM)
• ADDIE Model
• ServiceNow and Salesforce Training for Voice Specialists, Access Engineers, Project Managers, Managed Services Provisioning Specialists, MACD, Field Operations
• Provided recommendations on Job Aids, QRGs (Quick Reference Guides), Slide decks, e-Learning modules, participant workbooks
• Tools: MS Office (Teams, Planner, To-do, Excel, PowerPoint, Word, SharePoint, Outlook, OneDrive, OneNote), Storyline 360, Snagit, UCx with Webex, Dash, VPN, Fortinet, Kahoot, Slido, Camtasia 
• Wireframe/create mock-ups with Figma
• Webflow
• Visio
• Technical writing

Sr. Instructional Designer/ Sr. Training and Organizational Change Management (OCM) Consultant

OneTrust

• Initiated clear and consistent documentation methods for all processes and communication for changes in training and course development for e-learning
• Developed e-learning courses in Articulate Storyline 360 and Rise 360 on the OneTrust platform content to supplement VILT for security and privacy certifications 
• Conducted sessions with instructional designers and customer success associates on developing elements of e-learning within Storyline 360 such as adding animation, audio, video, screen recordings, etc.
• Conceptualized, designed, and developed effective and engaging training content using the ADDIE model
• Consulted on cases with business customers on the integration of new system functionality with existing and anticipated workflows and best practices
• Used Docebo LMS to develop individual learning plans and track user progress; used Gomo Learning
• Collaborated with subject matter experts to create technical training and e-learning solutions
• Built quizzes, knowledge checks, and assessments to measure success and analyze KPIs
• Created and updated talk tracks, training decks, storyboards, training outlines, job aids, templates, project plans, etc.
• Managed projects and communication using Monday.com, SharePoint, Teams, Outlook, and OneNote
• Advised a global team spread across the USA, Canada, England, and Brazil
• Conducted gap analysis and determined the most feasible course of action to remedy training requirements for security and privacy professionals

Senior Training Consultant/Senior Instructional Designer

Data Society

• Collaborated with subject matter experts and colleagues to understand content, systems, and processes
• Problem-solved during difficult client situations and strived to work in a team to accomplish common goals
• Developed and proofread training materials for Data Science training courses such as VILT, job aids, QRGs, presentations, etc.
• Lead training activities in the team including but not limited to distribution of learning resources, collecting feedback, leading training retrospective debriefs, prepping trainers, tracking attendance, logistics, troubleshooting, and providing training support to participants
• Focused on supporting the implementation of meldR platform for data science training into the enterprise ecosystem and providing program management support
• Owned the design and development of training materials using RStudio, Jupyter Notebooks, Microsoft Suite, Google Suite, Vimeo, Anaconda, Unanet and maintain learning and development programs with specific emphasis on needs analysis, adult learning principles, competency models, instructional design, evaluation of program effectiveness, and relevant delivery approaches
• Prepared learning environments to mimic real environment, created scenarios, and cases to help learners
• Applied learning theories to provide training to all end-users
• Explored digital learning platforms such as WordPress and LearnDash LMS
• Reviewed material with the data science team to create informative content of real-world use cases for data literacy curriculum to increase learner engagement during live instructor-led training
• Managed projects, organized, planned, and supported the development and delivery of synchronous training events for companies and government clients, including Booz Allen Hamilton, Skillsoft, and United States Department of State
• Completed courses: Data Science, Python, SQL, Data Analysis, Data Visualization, Tableau

Training Consultant/Curriculum Developer

Springboard

Projects:
• Madlibs: HTML, CSS, Python, Flask; defined the stories and it will generate the resulting story from the set of answers
• Meme Generator: HTML, CSS, JavaScript; enter an image URL and text to appear on the meme & a meme is generated
• Connect 4: HTML, CSS, JavaScript; Created a game in which 2 players take turns & try to get 4 pieces in a row and win
• Memory Game: HTML, CSS, JavaScript; player clicks to reveal colors of 2 boxes at a time & tries to get boxes to match

• Collaborated with a mentor and other relevant parties to analyze and fix real-time issues; provided data for weekly reports
• Experienced in working across all phases: design, development, testing, implementation, deployment, maintenance using Agile methodology; followed best practices and procedures
• Demonstrated ability & eagerness to learn new technical skills quickly
• Participated in problem-solving & troubleshooting in real-time

Software and Technology Experience

I'm an experienced training and development consultant and change manager. I have worked with many clients, including Cisco, OneTrust, Tugboat Logic, IQVIA, Booz Allen Hamilton, United States Chief Financial Officers Council, Skillsoft, NASA, Walt Disney World, and the United States Department of State implementing training programs. I have 15+ years of experience in the Learning and Development space. I have a background in multiple industries, including Telecommunications, EdTech, Hospitality, and Technology. I have worked and studied internationally, including in North America, Europe, Africa, and Asia.

Skilled in Articulate 360 (Storyline and Rise), Instructional Design and Online Learning/e-Learning, Camtasia, Movavi, Snagit, Adult Learning Principles, Curriculum Design and Development, Training Development, Leading Training, Project Planning, Cloud Services, Learning Experience Design (LXD), Learning Management Systems (LMS), SharePoint, Learning Analytics, Prompt Engineering, No-Code/Low-Code, Generative AI

I excel at:

• Relationship-building with all stakeholders, including clients and coworkers

• Learning new processes, tools, platforms, and understanding client needs

• Maintaining current knowledge of training for the technology and software industry

• Coaching and mentoring others to improve performance and learn new skills

• Conceptualizing, designing, and developing effective and engaging training content using the ADDIE model

I'm looking to join an organization where I can make an impact and solve problems in fields like EdTech, Research and Development, and Artificial Intelligence. I'm a lifelong learner and have also studied topics in Software Engineering, Data Science, AI, and AWS Cloud Services.

Take a look at my portfolio: www.manishabhalesha.com

Taplio

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