Utkarsh Small Finance Bank

Product Manager

Techfino Capital Private Limited

- Assembled and led a dedicated team to handle escalations, ensuring prompt resolution and maintaining customer satisfaction.
- Led control, compliance, and investigation functions, ensuring adherence to KYC regulations and industry guidelines.
- Developed and implemented efficient processes for interpreting alerts, leading to improved identification of suspicious activities.
- Monitored transaction trends and inconsistencies, providing actionable insights to the compliance team.

Chief Manager | Lending | BNPL |

Multibhashi

- Developing the business plan and executing the sales strategy.
- Formulating end-to-end sales solutions, and streamlining operations, while contributing to long-term growth objectives were well understood and executed by the team.
- Leading the expansion team helping to expand business in international markets like the USA, UK, Gulf, etc.

Associate Vice President - Sales| Strategy| Business

- Managing corporate strategy initiatives and participating in communicating the strategy to clients
- Collaborated with internal and external stakeholders to facilitate information exchange and risk assessment.
- Actively supported creating and maintaining knowledge repositories, Standard Operating Procedures (SOPs), and quality checklists to streamline processes and enhance efficiency.
- Facilitated streamlined processes within the team, optimizing operational efficiency.

Senior Manager - Account|Strategy| Sales| BNPL

BYJU'S (Think & Learn Pvt. Ltd.)

• Led financial planning and analysis by managing key metrics, analyzing data, and providing support and insight for strategic planning.
• Developed system for cash sales collections and reporting, preparing instant cash receipt (ICR)  invoices lead to an increase in the efficiency of order confirmation by 38%.
• Drove analytics and data consistency with expanded reporting, analysis, and revenue forecasting support resulting in an efficiency increase of 16%.
• Improved revenue compliance with corporate revenue standards.
• Created an analytical framework for identifying and developing financial growth opportunities.
• Mentored 300 new hires and conducted training for a sales pitch and CRM.

Lending Manager

• Generated revenue through calls and emails by converting free users into paid users. 
• Making strategies and doing BTL activities to generate leads and convert them to prospects 
• Worked as a part of the team to expand the business into new geographies

Business Development Associate

Coromandel International Limited

Was responsible for complete unit operations and unit process of the plant.  Implementation of cost reduction methodology and increase in yield. Proper utilization of the allocated resource. Youngest employee to represent team at vibrant Gujarat 2014. Have been selected for representing my unit at headquarters for annual presentation.
Have good hand on pollution parameters for pesticide industry as worked closely with Gujarat pollution control board (GPCB) for waste disposal.

Executive

I am a results-driven professional with a strong background in the fintech and NBFC sectors, bringing over 8 years of expertise in sales account management, KYC (Know Your Customer) processing, loan processing, strategic alliances, and sales operations. My career has been defined by a commitment to driving revenue growth, enhancing operational efficiency, and fostering strategic partnerships within the financial services industry—lucrative sales procedures and assembling effective teams to execute them. I am also keenly interested in developing micro-level marketing strategies that generate high-quality leads and contribute to an optimized and streamlined sales funnel.

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