Cognizant

Roles & responsibilities:
Global reconciliation migration to new platform – Global Swiss Bank
Functional Business analyst role for legacy Reconciliation tool migration and at same time performing manual testing, system implementation / enhancement, UAT and system deployment with developers/vendors and conduct with training to end users.
Handling a team of 15 members
Well versed with software development model Waterfall and Agile.
Develop the test plan for the tasks, dependencies and participants required to mitigate the risk to system quality and obtain stakeholder support for this plan.
Comparing UAT/Preproduction Data vs Production data and identifying error and fixing them with development team.
Act as a point of contact for Project and Program managers for all questions related to task assigned 
Provide regular status updates and track all KPI's/ Metrics related to all project tasks assigned Actively participates in Knowledge sharing session
Collaborates and interacts with teams spread across geographies specific to tasks assigned 
Manage all project related queries and engage the Cognizant Manager during any escalations Develop in depth understanding of client infrastructure and products used
Preparing and publishing daily Dashboard.
Types of Testing-System testing, System Integration testing, User Acceptance testing (UAT).
Strong Test Management skills- Test Planning, Test Strategy/Approach, Test Estimation, Test Execution, Defect Management, Reporting and Test Metrics.
Can perform stakeholder interviewing to understand current process and gather new requirements Experience in handling Regression Testing
Tools used-(Jira, Runbook, Proactive, Consult works)

Team Leader

Synchrony

Roles & responsibilities:
Fraud Support and Investigations
         
•	Ensure to support the end to end fraud investigations process.
•	Ensure effective regulation of compliance queues that the team works on.
•	Create and publish clear concise documentation of the team’s productivity daily.
•	Mentor the Bridge agents (New hires) to come up the learning curve faster.
•	Being part of governance calls in a monthly basis.
•	Successfully completed the transition of process automation.
•	Efficiently ensured compliance for all processes and policies.
•	Recommended and made different process changes to increase the efficiency of the process
•	Validate payments and fraud claims received from multiple channels.
•	Determine potential fraud situations and take precautionary measures to avoid further loss.
•	Manage, review and work on the Suspicious Activity Reports (SAR Report).
•	Played a stellar role in making the team think out of the box through campaigns like I resolved it.
•	Provided competent suggestions and recommendations by developing loss reduction techniques for the organization
•	Well versed in managing the risk handling procedures, data safeguarding tools, and electronic payment fraudulence.
•	Possess the capability to find out apt solutions by spending minimum amount of time for the fraudulence occurring on the credit cards.
•	Completing the prepping and closure of cases within the TAT by maintaining 100% accuracy
•	No escalations, no misses in quality check till date

Senior Fraud Specialist

GENPACT

•	Primarily responsible for daily cash posting, credit card call handling.
•	Preparing cash reconciliation report after cash posting.
•	Initiating refund request and liaising with Accounts Payable team on refund status
•	Processing adjustments for intercompany, refunds, VAT and WHT, backend adjustments to create credit or debit on client approval, small balance write off, bank fee adjustments.
•	Efficient reduction of unapplied and unidentified cash 
•	Handling queries related to adjustments, un-identified payments, credit cards and cash posting.
•	Working on month close activities and accrual cash. 
•	Preparing monthly cash collection report for 4 different regions with MOM and YOY analysis.
•	Global cash journal report with top cash collected customers and top delinquent customers, top COA customers, YOY/MOM analysis of unidentified cash & COA, TAT and error tracking.

Process Developer

Mahindra Satyam BPO

Designation: Senior Technical Support (Level 2)

Roles and Responsibilities:
US based Internet Service Provider
. Provide technical support to US customers.
. Solve internet-related problems for Verizon.
. Troubleshoot problems related to internet.
. Diagnose problems and resolve recurring issues.
. Walk the customer through the problem-solving steps.
. Troubleshooting steps include:
. Issues related to Modem, Wireless router configuration
. Basic Desktop related issues
. Installing & Uninstalling Anti-virus software
. Media state disconnected, 169 IP address, slow speed issues
. Email Issues & POP3 server issues on Windows outlook

Senior Technical Support Specialist

GENPACT LLC

Designation: Process Developer - Cash Application

Roles and Responsibilities:
. Nature of job includes receiving payment batches and segregating cheques according to their application and posting the cheques in customer's A/c as per customer's invoices.
. Training the new hires on Cash Application Process.
. Driving quality in the team with the help of Lean Projects & improving accuracy percentage.
. Cross Selling-Making refunds of excess money paid by the customer.
. Updating the Advance Payment Tracker sheet with the recent updates in the process for the benefit of the other team members.
. Accepting third party payments and verifying their links with the client and making the record for the same.
. Down loading of MICR and doing approval
. Taken additional activity of processing Canada and Mexico invoices
. Updating the End of the day report (EOD) with every detail of the cases handled and keeping the record of the same.
. Sending the End of the day report (EOD) to every superior responsible for the process.
. Worked on applications like Gen 3,Rids view, CMS and AS400

Process Associate

Business Analyst with an astute professional with over 13 years of experience in Wealth Management, Business Change, UAT- Testing, Accounts Receivables (cash applications), fraud investigations. Technical Support for ISP.
Skilled in managing teams, driving process improvements and ensuring compliance with regulations. 
Recognized for excellent performance and for meeting TAT and accuracy. Possessing the ability to find apt solutions for credit card fraudulence, I am adept at data safeguarding and risk handling procedures, Seeking challenging roles to enhance my skill and contribute to organizational and personal growth.

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