Infoblox

Manager Enterprise Support

Supervisor, Enterprise Support

Senior Technical Support Engineer

Technical Support Engineer

To help Infoblox's enterprise customers (predominantly US based) and Infoblox Sales team by providing administrative assistance.

* Taking responsibility of RMAs in a timely manner
* Looking after Work Force Management
* Day to day Reporting
* Training New hires
* Getting on Remote session and assisting customers with Licensing
* Work as a connecting link between customer and various department within the organization, namely Service Renewals, Logistics, Order and Training respectively.
* Creating tickets for technical issue and engaging an Engineer to actively work with customer.

Convergys

* Worked as Technical Support Engineer for Optus, a subsidiary company of SingTel in Australia.
* Responsible for Handling  ISP issues for DSL customers
• Worked as Tier 1 support for the DSL customers and handled the following task:
➢	Troubleshoot Connectivity issue
➢	Resolving Billing issues raised based on data usage.
➢     Engaging Tier 2 Engineers for advanced Troubleshooting.
➢     Identify the issue and route to the concerned team

Experienced Supervisor with a demonstrated history of working in the computer networking industry. Skilled in Service Delivery, Operations Management, RMA, Technical Support, and Enterprise Software. Strong information technology professional with a Bachelor of Arts (B.A.) focused in English Language and Literature, General from St Stephens College.

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