Southwest Airlines

Supporting all internal communications, processes and standards that will enable Talent Acquisition to remain consistent across the organization, and assisting with hiring/recruiting efforts.
Design, develop, and facilitate high impact and interactive events, programs, and learning solutions by partnering with subject matter experts in order to support the development of program participants and maximize learner participation, comprehension, and application of the material
Curate and manage a Center of Excellence (COE) that will serve as the “one-stop” shop and source of truth for recruiters, coordinators, and specialist; that is digital, easily accessible and consistent.
Assisting with Recruiting initiatives including program development, implementation, coordination, and evaluation for the Standards and Communication Team

Talent Acquisition Specialist

Screen candidates for appropriateness of skills, experience and knowledge by reviewing resumes, facilitating phone interviews, and conducting reference checks in order to evaluate skill level in relation to position requirements.
Update the applicant tracking system by ensuring information is regularly documented including applicant status, updates throughout each phase of the process, and thorough notes in order to ensure proper documentation.
Serve as the first point of contact for Candidates throughout the recruiting life cycle by ensuring regular communication, providing progress updates, offering guidance, running reports, and responding to questions in order to ensure job requirements and expectations are clearly understood.
Identify business hiring needs by partnering with the hiring Manager and key stakeholders in order to develop and execute solutions to satisfy talent needs

Associate Recruiter

Follows departmental Human Resource processes to ensure timekeeping is processed according to union contracts, state laws, leave of absence policies, and side agreements from Labor Relations. Documents and retains payroll-related records; includes bids, changes or updates/revisions, or exception log discrepancies through written correspondence. Maintains up-to-date knowledge of federal, state, and local laws regarding timekeeping, attendance, and discipline. Maintains SOX compliance with daily and range-date balancing for HR to reduce risk of over/under payments. Proactively communicates to Team Members, Leaders, and internal employees to establish improvements on all Employees’ time, attendance, and leaves of absence procedures.

Timekeeping Specialist

Liberty Mutual Insurance

Reviews and analyzes claims to determine compliance with claims handling standards, while participating in calibration training, analysis of results, development of QA reporting and presentation of findings. 
Analyzes results and develop the necessary detail from audits conducted to assist the Quality Assurance team in identifying the trends from an audit which if corrected would drive improvement. 
Assist in the facilitation of new hire training, in addition to participating in calibration with the File Review team and analysis of overall results and make  recommendations to field leadership.

Quality Improvement Specialist

Communicate successfully with policyholders, witnesses, and claimants in order to manage, investigate, and resolve claims; and assist in providing exceptional service to all customers for general and auto liability.
Evaluate liability and negotiate settlements with attorneys, claimants, and/or co-defendants to gather the critical information necessary for an equitable resolution, including legal, medical, and state coverage.
Register claims, update status notes, establish target dates, schedule appointments, and release payments on multiple software tracking systems while remaining knowledgeable and compliant in the industry.

Senior Claims Representative

Nationstar Mortgage

Ensured the quality and completeness of accounts and quickly resolved any errors found.
Collaborated with Nationstar vendors & upper management to research and track financial documents while using effective verbal and written skills through Quality Assurance.
Supported other departments, completed impromptu projects, worked overtime to achieve company goals, and coordinated meetings to develop strategies to complete projects by their deadlines.
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Project Coordinator - Quality Assurance

Handled inbound calls of escalated consumer complaints regarding loan modifications, escrow, and compliance. Maintained knowledge of industry standards to answer consumer questions and about mortgaging regulations. Demonstrated proficiency in technologies spanning multiple disciplines—content management (Encapture), customer interaction (Verient call center software), and account services (LSAMS servicing technology)—along with Microsoft Office, with a typing speed of 55 wpm.

Customer Service Representative

A Reliable, motivated, and energetic HR professional who is ready to help you gain a #CareerWithHeart 💙💖💛. As my enclosed resume indicates, my background includes 5 years within the aviation industry, three years of investigative work, and ten years of hospitality with experience in:

•	recruiting, mentoring, career coaching, and conflict resolution;
•	litigation, liability (general and questionable), and file review;
•	and collaborative and time management skills in a deadline-intensive environment.

Additionally, the rigorous coursework required to earn my Bachelors of Science in Psychology and my active role as Culture Ambassador at Southwest Airlines, demonstrates my ability to multitask, delegating work, and working in a team environment.

I  am truly passionate about the employee/candidate experience and I am ready to help you land the career of your dreams!

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