Microsoft

Primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships.  Managing regional base business entities as part of global account contracts, the prevailing priority is helping and enabling Microsoft customers’ successful adoption and productive use of cloud\digital technologies.
•	Fulfil Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
•	Partner with your customer and Account Team to prioritise and plan customer engagements and programs across cloud and on premise workloads.
•	Orchestration, customer sponsor management, and stakeholder communication of business engagements and programs.
•	Remediate of technical blockers and provide engineering feedback to further improve the  products and solutions.

Senior Customer Success Account Manager - International CSU

Broadcom Inc.

•	Trusted advisor for the assigned accounts lifecycle - Core level, on boarding, customer success & product adoption.
•	Orchestrate implementation and adoption process, initiate upgrade planning & execution.
•	Promote account team coordination to execute account plan, engage proper resources to coordinate renewals.
•	Document customer environment, requirements & facilitate education, advocate customer needs.
•	Function as TL, mentor

Senior Customer Success Manager

Symantec

•	Single point of contact for all post sales service delivery & support requirements for Enterprise customers - Premium level.
•	Act as a customer advocate, develop a trusted relationship within the account. Advise on industry best practices and product adoption.
•	Deliver enhancement services. Communicate new product offerings/roadmaps, advise renewals and spot new business opportunities.
•	Proactive case management and escalation in compliance with Support guidelines.
•	Function as TL, support new team members

•	Single point of contact for all service and support requirements focusing on developing a relationship within the account.
•	Improve the customer's knowledge of Symantec product lines.
•	Resolve service and product issues through technical support and product management for the identified account customers, manage escalations.

Business Critical Service Account Manager

iRex Technologies - The Netherlands

•	Design, implement and manage customer care policies worldwide (BTC, BTB) 
•	Coordinate call and repair centers, work closely with regional Sales to optimize customer satisfaction.
•	Analyze and implement procedure and assurance compliance guidelines.

Manager Customer Service

Stork Digital Imaging - The Netherlands

•	Responsible in regard to product support and service-related issues.
•	Cooperate with the R&D and Manufacturing department about product issues\improvements.
•	Monitor Service Partners performance target optimize service process and procedures to reach the SLA.

Service & Support Coordinator

OCS (Open Channel Solutions) - The Netherlands

•	Customer Service advice, support and monitor on CS employee performance.
•	Control, update and optimize scripts and instructions, create reporting on regular basis for business purpose.
•	Interact with regional Sales offices in regard to customer product issues

Team Leader Customer Service

NEC Computers International - The Netherlands

•	Acts as responsible for all aspects of training and development across company departments.
•	Run training courses for professional and consumer market (technical and non-technical).
•	Train the Trainer sessions: responsible for the design of the training course from concept to delivery and support local trainers.

Trainer \ Developer

NEC Computers International B.V - The Netherlands

•	Monitor service intervention manage possible delays and resolve escalations.
•	Communicate with customer about delays in service, provide information and suggest solution to ensure customer satisfaction and avoid escalation.

Senior Customer Service Representative

Packard Bell NEC Europe B.V - The Netherlands

•	Dealer line, FSE line, End user line, Stacs and correspondence.
•	Technical Support, troubleshooting.

Technical Support Representative

Senior Customer Success Manager with 15+ years of experience in professional IT \ information security, data backup, bizops & automation branch in a large enterprise service settings. Drive customers to take the most out of the technology investment with resources orchestration, solution adoption, process improvements & change management. Trust advisor responsible for coordinating the delivery of all Customer Success Services, from project coordination to proactive service delivery.

Taplio

Marco Spada's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Marco Spada's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Marco Spada's Linkedin Analytics