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As a contributing writer at London Tech Leaders, I share my insights and perspectives on how to build problem-solving teams for the future, based on my 20+ years of experience in innovation, transformation, and business design. I have worked with small and global organisations across various sectors, such as automotive, banking, healthcare, and media, to create an environment that enables self-managing teams to deliver better products, services, and processes. I am also the bestselling author of The Wicked Company, a book that explores the challenges and opportunities of wicked problems in the digital age, and the co-host of The Wicked Podcast, a show that features conversations with experts and practitioners in the fields of design thinking, customer experience, and service design. My mission is to help organisations and individuals develop the resilience, agility, and flexibility that are essential for thriving in a complex and uncertain world.
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